Job Description
Job Type: Permanent
Location: London or Edinburgh – hybrid working. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Salary and benefits: Up to £95,000 depending on experience plus bonus private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
We have an incredible opportunity to join us here at Phoenix Group as a BPA Senior Transition Manager to join our Annuity Client Services Team within RS&AM.
The role
We’re currently recruiting for a BPA Senior Transition Manager to join our Annuity Client Services Team. The role will effectively support the safe onboarding of new BPA transactions, while ensuring that existing BPA business is operated efficiently and in line with contractual obligations.
You would be the main point of contact for our BPA Trustee clients and their advisors/administrators, owning and driving project plans forward. You will also be required to take a hands-on approach to managing the implementation journey for a varied portfolio of schemes all the way through to buy-out.
The ideal candidate will also have excellent interpersonal skills with the ability to engage with and influence a variety of stakeholders across the business and externally. The role would fit somebody looking for a challenge and an opportunity to develop a team, themselves and their career.
Key Responsibilities
- Own, drive and manage the implementation of a standard, client focussed, transition journey for a varied portfolio of schemes, allowing them to incept in a controlled and efficient manner. Supporting Trustees and our outsourced partner through onboarding and onward to buy-out.
- Support complex schemes where required, including creation of presentations for Trustees and attendance at meetings with clients to provide an overview of the proposition and services offered by the team.
- Provide ongoing real-time support to Trustees, administrators and other third parties as required.
- Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication .
- Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout.
- Working closely with the Client Services data analysts and senior data analysts to ensure that all data cleanse activity is completed in line with agreed project plans.
- Proactively identify emerging issues, liaising with external administrators and Phoenix’s outsourced administrator to rectify.
- Build and maintain relationships with internal stakeholders, Phoenix’s outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey.
- Produce detailed and accurate management information to support effective oversight
- Support the preparation of contractual documents and individual pension policy documents at buy-out.
- Ensure that all contractual obligations are completed on time, and to a high standard before the buy-out occurs.
- Support the development of a team of Transition managers ensuring knowledge of the Standard Life proposition is maintained and passed through to the wider team.
What are we looking for?
Essential
- Excellent knowledge of Bulk Purchase Annuities and Defined Benefit Pensions
- Previous experience transitioning schemes through to buy-out
- Experience carrying out BPA new business pitches
- Demonstrated ability to provide actionable recommendations to stakeholders being able to tell the story in a way that is easy to understand
- The ability to interpret risks and issues in a transition journey that will impact delivery of a project plan
- Proven experience of collating and contributing necessary data and insights of the BPA transition journey to key stakeholders to support decisions for post-transaction services and distribute in a variety of formats back to key stakeholders
- Understanding of an outsourced administration model
- Exposure to external clients and stakeholders via meetings and telephone calls
- Experience of reviewing and interpreting pension benefit documentation
- Experience of working in a project or change environment
- Willingness to develop and progress in the role, highlighting and engaging with any training needs as appropriate
Desirable
- Project management and/or PMI qualifications
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
