Job Description
We have an incredible opportunity to join us here at Phoenix Group as a
People Operations Consultant (Support and Oversight ) in our People Operations Team, within the colleague Experience and Operations area of our People Function.
Job Type: Permanent
Location: Telford or Edinburgh – Hybrid working is in place with weekly office attendance.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 27/11/2025
Salary and benefits: £32,100 - £40,000 plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The Role
We are currently recruiting a People Operations Consultant (oversight and support) to join our People Operations Team within the Colleague Experience and Operations area of our People function to be responsible for efficiently managing and executing key HR processes, including manual HR transactions that can be complex unique and non-journey related. (computer share, data subject access requests (DSAR) and risk and audit procedures. The SME will present a positive role model in this space being able to confidently prioritise tasks to deliver to timescales and to oversee the accuracy and timeliness of finance operations related to invoices and purchase orders. By maintaining rigorous standards and attention to detail, the role supports the people team to support the manager in delivering efficient complaint and audit-ready operations across the organisations.
Key Responsibilities
- Someone to lead the end to end management of DSARS, including data collection, redaction and deliver ensuring full compliance with GDPR and internal data governance policies, ensuring effective methodical processing of DSAR to maximise technology and tolls available to meet timescales outlines by the ICO. Maintain comprehensive records and documentation for each request to support transparency and accountability with the ability to provide data and reporting information as required.
- Serve as the primary point of contact for audit related activities, including the preparation of documentation and responses to audit enquiries.
- Proactively identify operational risks and collaborate with relevant stakeholders to implement effective mitigation strategies
- Complete complex non standard HR transactions that fall outside automated workflows, ensuring precision, consistency, and regulatory compliance including computer share ad visa related activity to support the function
- To manage data reporting as required to support journey SME and other key activities through the cyclical HR Calendar
- To pick up at an operational level anything outside of a journey that requires processing in a calm and curious manner with a view to enhancing future activity of the same or similar nature and to provide expert support to people Business partners and cross functional teams in resolving transactional queries and escalations that require unique solutions.
- To oversee and ensure delivery of both the monthly and cyclical activities with the team and step in to support as require for key processes that affect the wider business ie: computer share, visa processes etc:
What We Are Looking For
This role goes beyond expertise in People Journeys – its about championing the colleague experience Whether resolving complex queries, streamlining processes, or supporting strategic initiatives, the work contributes to building a workplace where individuals feel supported, valued and empowered to thrive.
Essential Skills Include
- A full knowledge across the journeys and general system understanding
- Proven experience of DSAR activity and the surrounding legislation framework for delivering.
- An all round and up to date knowledge of all non-journey related activity undertaken currently with an understanding as to the impact these processes have on the overall customer journey.
- Proven experience of implementing a solution/change to a journey and the output of the change
- Established experience of representing the function to external complainants and tricky customers to ensure the queries and complaints are followed through across the relevant teams.
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
