- Earn while you learn – Build your career in insurance with a recognised apprenticeship, supported by full training, mentoring, and 20% protected study time.
- Real career prospects– Fixed-term contract with development potential and long-term career opportunities.
- Entry requirements: To be eligible, you’ll need to have at least three GCSEs at grade 4/C or above, including English and Maths
- Working hours- We’re offering you a 35-hour week from Monday to Friday. Enjoy the flexibility of hybrid work with regular travel to London and regional offices, travel expenses covered, plus up to 60% of your time at home
- Salary: £24,037 per annum + up to 10% annual bonus
- Start date: You’ll join the team in January 2026
What you can expect
At NFU Mutual, we’re more than just an insurance company — we’re a mutual, owned by our members and driven by doing what’s right for our customers and communities. With over 100 years of trust and award-winning service, we pride ourselves on building genuine relationships and providing personal, face-to-face advice through our UK-wide Agency Network.
Join our South East Regional Team, the largest and most commercially driven region at NFU Mutual. You’ll gain hands-on experience supporting our local Agencies to grow their businesses, deliver exceptional customer experiences, and shape the future of insurance.
In this role, you’ll learn how to build relationships, manage leads, and support sales activity using tools like Excel, LinkedIn, and CRM systems, as well speaking directly to people over the phone. You’ll help turn conversations into results, contribute to marketing campaigns, and share success stories across our network.
With full training, ongoing support, and the chance to earn a recognised qualification, this is an ideal opportunity to start a rewarding career in a business known for its collaboration, integrity, and success.
If you’re curious, motivated, and ready to learn — we’ll give you everything you need to grow.
This is a hybrid role. You’ll join the South East Regional Team in London every Monday—always at a location close to a tube station for easy access. Depending on where you’re based, you may also spend time at other regional offices such as Cobham. For the rest of the week, you’ll work from home, so you’ll need to be comfortable managing your time independently but you’ll still get all the support you need from us. You’ll also have one dedicated study day each week to focus on your apprenticeship qualification.
Your future
In your first weeks, you’ll focus on learning the ropes- getting to know NFU Mutual’s processes, meeting your team, and understanding the type of work you’ll be involved with. As your confidence grows, you’ll take on more responsibility, shadowing experienced team members and building your skills in lead management, customer engagement, and campaign support.
You’ll receive ongoing support from your manager, mentor, and a dedicated programme lead, ensuring you have everything you need to succeed. We’ll encourage your professional development, helping you build confidence and skills to work towards more technical tasks such as generating and providing quotes to our customers.
Application process
We keep things simple and supportive. First, complete a brief online application form. If shortlisted, you’ll complete a short online assessment and have a friendly chat with one of our Talent Acquisition team to learn more about the role and share your experience. The final stage is an in-person skills based interview and role based exercise at one of our London locations.
Please note this role is not eligible for visa sponsorship as it does not fulfil the criteria set by the Home Office. This role is known internally as General Insurance Lead Generator.
This vacancy may close early depending on application volumes, so we recommend applying as soon as possible!
What we're looking for
We’re not expecting you to have lots of experience—that’s what the apprenticeship is for—but we are looking for you to be proactive, curious, and keen to learn. You will have achieved three GCSEs at grade 4/C or above, including English and Maths. You enjoy speaking with people and you’re not afraid to pick up the phone. Any customer service experience you have already is a bonus but not a requirement for success. You’re organised, self-motivated, and keen to develop your skills in a supportive environment.
You’ll also bring:
Basic Microsoft Office skills
You don’t need to be an expert yet, but you should feel comfortable using everyday tools like Outlook for emails and scheduling, Excel for managing data, and PowerPoint for presenting ideas. These are key to how our team works, and you’ll quickly build your skills through your apprenticeship training and on-the-job experience. Confidence in learning new systems will really help you hit the ground running.
Clear and attentive communication
Good communication is at the heart of this role. You’ll be speaking with business customers over the phone and on LinkedIn, as well as sharing updates with colleagues and agencies. Being able to explain things clearly, listen carefully, and respond thoughtfully will help you build relationships, make a great impression, and move leads successfully through to quote.
Resilience and organisation
This role involves managing call volumes and keeping track of lots of different leads, so being organised and focused will make a big difference. You’ll sometimes face setbacks or need to re-energise after a challenging call, so staying positive, calm, and on top of your workload will help you achieve your goals and deliver great results.
Curiosity, creativity and proactivity
We’re looking for someone who enjoys learning and spotting new opportunities. You’ll use data and insights to find trends, build campaigns, and look for fresh ways to engage potential customers. If you’re the kind of person who asks questions, enjoys problem solving, and likes trying new ideas, you’ll thrive in this role.
Ability to travel to London and regional offices when required
You’ll join our South East Regional Team in London every Monday, with other occasional travel to regional offices like Cobham. Being flexible and comfortable travelling when needed will help you build relationships with your team and make the most of in-person learning opportunities.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary - £24,037 per annum
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
