Your Responsibilities
The Account Executive is the strategic leader of the client management team. With an advanced/expert level in supporting the client's benefits strategy for multiple levels of complexity, funding strategies, and needs. This person works closely with each client to develop and drive a benefits strategy aligned with organizational goals and objectives. The Account Executive supports the client in developing a measurement strategy to monitor the success of the programs implemented and recommends modifications as appropriate. A trusted advisor who is responsive and receptive to client needs, the Account Executive provides innovative solutions and industry best deliverables. The Account Executive provides leadership, direction, coaching and mentorship to the Account Managers and Account Analyst on the service team.
- Responsible for overall client satisfaction, client relationship and client retention.
- Engages and resolves highly escalated client service matters.
- Defines annual service calendar activities.
- Drives strategy planning process with client.
- Evaluates utilization data and financial health of client to make recommendations for pre-renewal and stewardship planning.
- Has a sound understanding of market innovation and disruptors and the impact it could have on a client.
- Defines communications strategy for annual plan year communications.
- Is also responsible for assisting a client in the development of a long-term communication campaign aimed at increasing employee engagement that supports the client's overall objectives.
- Monitors account expenses and insures that billing and invoicing is up to date.
- Is also responsible for the overall profitability of the account and working with the producer on a mutually agreeable client engagement.
- In collaboration with client, defines strategic goals and is accountable for the execution of a successful marketing.
- Reviews final quotes and recommendations, conducts final negotiations with carriers (if necessary),presents recommendation to the clients, and documents client acceptance of renewal strategy.
- Resolves escalated renewal issues.
- Support new carrier relationships and act as an escalation point for issues during renewal implementation
- Direct client onboarding activities following standard process and checklists including BOR, Fee agreements, documenting client expectations, and systems and file documentation
- Establish key reporting metrics for each client and coordinate with client service team to deliver reporting.
- Provide a summary overview to client with key highlights to reporting and provides expert guidance and consultation in this area.
Qualifications
- 6+ years experience in Client Services in Employee Benefits consulting including servicing and placement of coverage.
- Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
- Current Life/Health insurance license or the ability to obtain immediately
- Advanced knowledge of group benefits in multiple product lines (e.g., medical, dental, life, AD&D, disability)
- Advanced knowledge of different financial arrangements and products available to clients (e.g., fully insured, minimum premium, ASO) with advanced knowledge around self -insured funding arrangement and concepts.
- Excellent relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately
- Intermediate/Advanced negotiation skills related to marketing and placement of insurance products.
- A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
- Expert knowledge of federal and state legislation and legal issues related to the insurance industry
- Ability to compile, analyze, and interpret complex financial information and data to facilitate decision making
- Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
- Executive presence and presentation skills, ability to influence at executive levels
