General
Job Title: Claims Solutions Team Administrator
Division: Claims Solutions
Reports To: Claims Solutions Deputy Team Leader
Key Relationships: Claims team, external service providers, UCO, Underwriters, Finance, and other staff.
Job Summary: To perform administrative processes and reporting to support the operation of the Claims Solutions Team. Consistently deliver these processes and assist with identifying opportunities for improved efficiency and consistency through process improvement and automation.
Key Responsibilities:
- Provide administrative Support to the Claims Solutions Team, working with both the Claims Bordereaux Team Manager and NEST Team Manager to fulfil admin requirements of each team.
- Support the Claims Solutions Team in maintaining accurate data within the claims databases.
- Perform the core activities necessary for managing the administrative processes associated with the Delegated Claims Bordereaux (BDX). These activities include:
- Managing claims bordereaux within the designated BDX database. Ensuring the database is set up to record all expected claims BDX, BDX are correctly mapped into the system, and subsequent bordereau uploaded on a monthly basis;
- Responsible for the upload of all Delegated Claims BDX into database each month.
- Running monthly data reports from the database to highlight Beazley’s performance each month in managing claims bordereau in the system;
- Running various portfolio reports as per ad-hoc requests and running trend analysis for account specific data;
- Liaising with Claims Managers/Brokers/Third Parties to locate missing bordereau each month;
- Liaising with Claims Managers/Brokers/Third Parties to resolve bordereau formatting issues or errors.
- Responsible for management of monthly reports for both NEST and Claims BDX Teams. This includes running the reports, checking the data for accuracy and liaising with team members to drive completion of actions required as a result of reports.
- Key point of contact for Loss Fund management within the Claims Solutions Team. This includes monthly reporting, liaising with stakeholders to ensure Loss Funds are correctly established, documented, maintained and returned.
- Responsible for processing of various vendor invoices assigned to the Claims Solutions Team as per the processes defined by each stakeholder/Focus Group the invoices originate from.
- Take initiative to identify and resolve problems as they arise to facilitate the smooth running of the team’s core processes.
- Prepare, interpret and analyse statistics in response to ad-hoc requests for information and feedback any relevant trends or significant developments to appropriate staff.
Administrative Support
- Assist with the review and reconciliation of loss funds.
- Working with the wider claims teams to understand their data requirements, and any action required to facilitate upload of their data on to systems
- Analysis of claims bordereaux to create and maintain bordereaux templates to upload into the delegated database in a clean, consistent manner. This involves:
- Analysing the data provided by coverholders and TPAs, mapping the data to the database, creating data questionnaire templates and reporting channels within the database;
- Ensuring that bordereaux provided by coverholders and TPAs are consistent with reporting standards as well as Beazley’s own data requirements for regulatory and internal reporting;
- Testing of templates using real and test data to ensure rules operate as anticipated. Finding, and documenting, logical, practical solutions to issues encountered.
- Review of exception reports identifying contract breaches for the bordereaux uploaded and reporting on these to the Claims BDX Team Manager.
- Prepare regular and ad-hoc claims reports as required, including manipulating data in Excel, and other reporting tools.
- Support claims performance measurement / management efforts including production of regular and ad-hoc management information for presentation or distribution to the Team as required.
- Timely processing of invoices assigned to the Claims Solutions team for processing, ensuring all vendors are being paid on time and any issues are flagged promptly to line manager and stakeholders.
General
- Build effective working relationships with other team members.
- Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude contributing to an internal environment of teamwork and promote a positive brand image to our external customers.
- Undertake relevant training on Beazley policies and procedures as identified by line managers, Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
- Perform additional responsibilities as required by line managers, through objectives or through the learning management system.
Personal Specification:
Skills and Abilities
- Able to harness technical knowledge of a system to respond effectively to business needs
- Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy
- Ability to analyse and manipulate business data in order to create, map and maintain relevant templates
- Strong organisational skills
- Ability to think creatively to both anticipate and solve problems
- Ability to clearly document and communicate operating process and procedures
- Excellent excel skills are required for this role
- Focus on consistent delivery
Knowledge and Experience
- Experience of cleansing/manipulating business data
- Knowledge of binding authorities /bordereaux beneficial
- Experience of working in a Lloyd’s/general insurance environment advantageous
Aptitude and Disposition
- High levels of consistent concentration
- Attention to detail - able to work methodically through large amounts of detail without losing focus
- Aptitude for problem solving,
- Logical, meticulous, analytical
- Enjoys organising data at a detailed level in a consistent, logical way
- Professional approach to successfully interact with stakeholders
- Good written and commination skills
- Persistent, able to handle frustration and see issues through to the end, flexible enough to change approach and find creative solutions when issues arise
- Outcome focussed, self-motivated, flexible and enthusiastic
Competencies
- Accuracy
- Analytical thinking
- Problem solving
- Concern for quality
- Customer focus
