What can you expect in this role?
- Reviewing and ensuring compliance to Property Vendor Program Instructions for estimates and have a proficient working knowledge of the Xactware/Xactimate (Verisk) suite of software.
- Complete national property desk audits/virtual re-inspections within the current Program Instructions/National Service Level Agreement
- Estimate writing through our Property Operating Model
- Provides technical expertise pertaining to structural property damage to Regional Management and Claim handlers nationally
- Collaborate with all Definity Repair Partners to build positive working relationships
- Monitors estimating platforms to ensure vendors adhere to the Vendor Program Instruction
- Works closely with national vendor partners on programs, pricing and protocols
- Works closely with national vendor partners, providing support with the effective use of estimating software programs where required
- Background and ability to read and interpret industry standard scope / estimates
- Provides technical consultation on environmental losses where required
- Researches newest technology and makes recommendations both internally and externally about adopting same
- Promotes Definity’s claims programs during vendor visits
- Assists with complaint handling and dispute resolution as needed
- Maintains a high level of expertise in all estimating software and hardware
- Conducts research and makes recommendations on regional pricing and unit costing issues as needed
- Participates in projects and other initiatives as assigned by Claims Management Team
What do you bring to the role?
- Experience as a Construction Estimator, Project Manager, Project Manager Assistant, or project site manager within the insurance restoration industry. Commercial Building Construction Experience is an asset.
- Bilingualism is a strong requirement (English/French)
- High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
- Understanding of provincial and national building codes along with a solid understanding of residential and commercial construction terminology
- Solid understanding of Xactimate estimating software suite of programs.
- Professional, friendly and courteous in all interactions whether with co-workers, customers or vendor partners
- Able to remain calm under pressure and perform well in a busy work environment with limited supervisory interaction
- Must value teamwork, ownership and flexibility
High degree of proficiency with English and French are required to service customers, both internal to the company and external, across Canada.
Salary range is $58,100 - $106,900
