As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.
Job Description
Are you looking for your next opportunity?
Sompo has a unique opportunity for a Broker Services Operations Analyst on our Insurance Operations team.
As a Broker Servicing Operations Analyst, you will play a pivotal role in our operations by efficiently managing incoming requests, investigating issues, and collaborating on corrective measures. Your keen eye for detail and exceptional communication skills will be crucial in maintaining efficient workflows and strengthening our broker partnerships.
Location: This position will be based out of our Charlotte, NC, Morristown, NJ and Alpharetta, GA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our business, your impact, our opportunity:
What you’ll be doing:
Collaborate with various teams, including Broker Relations, IT, Underwriting, and Claims, to support onboarding and resolve broker issues
Serve as the primary contact for new brokers, addressing their inquiries promptly and accurately
Manage and triage broker requests based on urgency and complexity, ensuring effective routing and resolution
Analyze reported issues to identify root causes and collaborate on corrective actions
Maintain comprehensive records of broker interactions and issue resolutions
Generate management reports on request trends and resolution timelines
Identify and implement process improvements to optimize broker servicing and streamline workflows
What you’ll bring:
Minimum 3 years’ experience in a broker servicing, client support, or operations role within P&C insurance
Technical capabilities such as Microsoft Office Suite and Guidewire
Ability to effectively communicate information and ideas to drive our business
Strong problem-solving, decision-making, and analytical skills with keen attention to detail
Energetic work ethic and ability to thrive in a fast-paced environment, maintaining a sense of urgency
Undergraduate degree or demonstrable industry experience
Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.
At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia benefits for adults and children
Vision benefits
Health Care & Dependent Care Flexible Spending Accounts
Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
Company-paid Disability benefits with very competitive salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid-time-off programs, including company-paid holidays
Competitive Parental Leave Benefits & Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement & Professional Qualification benefits
In today’s world, what do we stand for?
Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo.
Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone’s unique contributions – we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.
