Change and Release Specialist

Definity Financial • Mississauga, ON, Canada • 1w ago

Who Were Looking For:

You have exceptional customer service skills and ask thoughtful questions to understand customer needs
You are constantly and actively looking for ways to add value to customers in the change management process
You are well versed in applying the ITIL framework to assess and manage change risks while maintaining speed and agility to allow for continuous deployments in an agile environment.
You understand release management process and can work independently to drive technology teams to deploy and resolve issues with enterprise releases
You are self-aware, self-motivated and demonstrate strong multi-tasking and time management skills
You have stellar verbal and written communication skills

You’re Responsibilities:

Managing the end-to-end change management process covering the change lifecycle, providing metrics and reporting, and driving process improvements.
Participating in release management activities as required and provide support to enterprise release rollouts including shift and weekend support
Maintaining and providing continuous improvement to existing/new change request documentation, technical assessments and consolidated change schedule
Facilitating Technical Advisory Board meetings (TAB), Change Approval Board meetings (CAB), including Emergency CAB meetings (ECAB), to review and receive from stakeholders an appropriate action: adjust/approve/reject requests and proposals for change
Change Management Methodology & Tools - Defining policies governing all types of changes to meet future needs.
Provides input into the selection of and leverages a centralized ITIL ticketing and reporting system
Creating and disseminating documentation of processes and procedures related to changes and change management Risk Management
Using change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment
Investigating any issue or risk from planned changes that could significantly impact day-to-day business operations and reporting to Operations leadership
Ensuring all change management processes and procedures are in line with appropriate compliance, regulatory, and internal control standards of Definity Relationship Management
Working closely with other ITSM managers/teams to ensure alignment between areas
Managing the day-to-day relationship and delivery of an IT vendor across a specific contract, ensuring smooth day-to-day delivery of change solutions or services
Developing and maintaining effective working relationships with business representatives and other IT leaders

You’re Skills & Experience:

University Degree or college diploma in computer science, information systems, or a related discipline
5+ years of relevant experience supporting Information Technology operations
5+ years of Change Management experience
2+ years of experience in Release management
Experience working in the DevOps world of continuous deployment where change is part of the culture and processes.
ServiceNow experience is a must
Excellent baseline understanding of technical aspects of changes, including infrastructure, security, database and application changes
Excellent understanding of a project's life cycle
Technology skills background will be added advantage

Role ID: 128

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