Claims Service Representative, National Accounts (Markham, Ontario Canada)

SCM • Full-time • Markham, Canada • 21h ago

Company:

ClaimsPro LPClaims Service Representative, National Accounts (Markham, Ontario Canada)

Role Summary

Working with a team of people, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires the flexibility to be available between the hours of 8:00 AM to 7:00PMEST Monday through Friday. Other duties as may be required.

Competencies required to succeed

Professional demeanor and strong customer service skills

Superior communication skills both written and verbal

Strong organizational skills with an ability to re-prioritize tasks and manage time effectively

Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization

Ability to work well under pressure and maintain composure in a fast paced and changing environment

Reliable and punctual

Ability to meet set timelines

Ability to work independently with minimum supervision

Ability to execute high attention to detail, take initiative drive tasks to conclusion withing set timelines

Demonstrated professionalism and work ethic

Responsibilities
Claims Set Up

Claim creation indedicated claims management system(s) as per account instructions

Claim is triaged appropriately and assigned within target timeframe with 95% accuracy

Participate on Email and / or Phone Queues

Make initial contact

Billings, and payment processing

Files billed within specified time frame, as per account instructions

Payments issued accurately and as per account instruction

Claims support

Handle claims inquiries, including calls from insureds, third party insurers and vendors

Provideassistance with data entry, notes, ordering police reports, lien searches and other claims related tasks

Account Management Support

Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices

Provide claim file management support in Claims Management System(s)

Completing data integrity tasks and updates

Assisting with all other requests as directed from supervisor and National Accounts management team

Required Education & Experience

Post-secondary education in administration,insurance or related fields is considered an asset

Experience in an administrative support role, specifically in the insurance industry is considered an asset

Experience working within a dynamic team

Must have the aptitude and ability to learn new skills

Experience with Microsoft Word and Excel

Experience with reporting and data management considered an asset

Strong verbal and written communication in English

Ability to work in a fast-paced environment

Must be legal to work in Canada

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.