Crum & Forster Company Overview
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
Assistant Vice President, Small Fleet Transportation and Sharing Economy Claims
S&S Transportation & Sharing Economy is looking for an Assistant Vice President, Claims who enjoys being a key part of a dynamic team. The AVP, Claims is responsible for leading the overall claims function for the Small Fleet Transportation Claims Unit and Sharing Economy Claims Unit. The role is integral to the profit center’s business unit and is a key contributor to the development and execution of the profit center’s goals and strategies.
This position may be fully remote.
What you will do for C&F:
- Set strategic direction and vision for the team in collaboration with senior leadership.
- Creating, implementing and managing a long-term strategy that aligns the claims team to the division’s objectives.
- Work with other functions within the company will include playing an active role in the retention of new business and renewal of current business.
- Oversees the vetting, monitoring and auditing of all TPA entities and coordinates recommendations with divisions who utilize their services.
- For claims in litigation, helps develop litigation management strategies and ensures they are developed and executed.
- Will work collaboratively with front-line claim personnel and claim managers to execute on enterprise-wide initiatives to impact bottom line financial results.
- Provide claim oversight authority to Third Party Administrators, market Independent Adjusters, or internal staff, while utilizing strategic experience related to reserving and settlement.
- Develops strategic annual department planning activities.
- Establish and monitor benchmarks and metrics for team performance
- Drives training, initiatives and projects.
- Administer strategic direction for the appropriate analysis of claims ensuring claims are resolved in an equitable and timely manner.
- Analyze and review requests above the adjusters’ authority limits and provide direction to adjusters in the presentation of claims to senior management.
- Collaborate with business unit partners to develop new products, strengthen existing product through policy wording modification and improvement, and identify market trends that may have an impact on the Unit’s profitability and business results.
- Monitor and collate report of loss trends and exposures and communicate observations in quarterly and biannual meetings with actuarial and underwriting.
- Participate in monthly account renewal meetings with underwriting partners.
- Effectively maintain quality service by proactively communicating with staff, senior management, business unit partners, and customers, and ensure that the unit staff members adhere to the organization’s expectation of superior quality service.
What you will bring to C&F:
- Minimum of 10 to 15+ years related experience in Small Fleet Transportation. Three plus years in the Sharing Economy space.
- College degree is required (or equivalent work experience); a designation and/or insurance related courses are a plus.
- Obtain and maintain required state licenses.
- Ability to multi-task and handle a high volume of losses in multiple claims systems
- Excellent verbal and written communication skills are essential and the ability to communicate at all levels of the organization.
- Proficient computer skills with a working knowledge of the Microsoft Office suite of programs a must.
- Occasional travel required.
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $100,400.00 to a maximum of $188,700.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
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