We are looking for a Claims Assistant to join our Accident Benefits team!
What can you expect in this role?
- Processing invoices payments accurately and on time.
- Completing file copies
- Processing file transfers
- Special Project assignments
- Ensure labelling of invoice is accurate (document type, subtype, title, along with other data)
- Perform quality checks to ensure data integrity and compliance
- Ensure collaterals (EHB) are deducted when appropriate.
- Make a note of payments on claims when necessary
- Provide superior customer service by building and maintaining excellent relationships with our internal and external customers
- Adhere to all internal Claims Best Practices.
- Notify claims representative if reserves are depleted
- Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
- Contact medical facilities to obtain claim details
- Participate in bi-weekly huddles
- Monitor common mailboxes and respond to e-mails
- Other general duties as assigned
What do you bring to the role?
- Minimum 2 years of office experience
- Some exposure to support functions in a claims area is an asset
- Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
- Excellent computer skills and proficient in MS Word and Excel
- Professional, friendly, and courteous in all interactions, whether with customers or co-workers
- Able to perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- Strong written and verbal communication skills
- Strong written and verbal communication skills
