Position Summary
As a Business Operations Specialist, you will focus on the continuous improvement of business processes leading to increased efficiency in all areas of Ryan Specialty. Working with production teams as well as back-office teams, such as Surplus Lines Tax, Premium Accounting, Quality Control, RSUM & Central Processing, you will be responsible for analyzing data, identifying gaps, tracking/trending issues, and communicating root causes to improve processes. This role is also responsible for project coordination from idea conception to completion.
What will your job entail?
Essential Functions:
Leading or adhering to a structured methodology for change management activities as they relate to process, systems, reporting, innovation, and M & A activity.
Building and maintaining strong relationships with BSS stakeholders to support change adoption, or information sharing of changes required by a project or initiative.
Works as a liaison between multiple departments and levels of employees to achieve a shared desired outcome.
Must possess excellent communication and presentation skills and be comfortable interacting with executive-level management.
Manages project-related activities such as project coordination, requirements gathering, and user acceptance testing.
Using data and/or process review to be able to identify gaps in productivity, cost, and efficiency.
Analyzes data to identify and communicate improvement opportunities in current and future processes.
Supports change management at the organizational level through bulletins and SharePoint
Has the ability to learn multiple systems to be able to coordinate changes and/or create recommendations with various stakeholders
Works with process owners to create SOPs related to new projects or processes.
Conducts process reviews to determine opportunities for continued enhancement.
Education/Experience/Skills:
Bachelor’s degree plus seven years’ relevant work experience
Interested in new insights, improvements, and problem-solving
Effectively manages multiple priorities and meets deadlines autonomously
Organized, detail-oriented, and analytical
Able to comprehend and analyze data
Dependable and autonomous
Strong communicator, both verbal and written
Thrives in a fast-paced organization.
Competent in MS Office; proficient in Excel
Insurance experience is a plus
System(s) experience in AIM, ImageRight, Concept One, IMS is a plus
Experience in project management tools such as JIRA, Confluence & Smartsheet
Willingness for occasional business travel required
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $80,000.00 - $100,000.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
