Hybrid Schedule
Amwins Group Benefits, LLC. is seeking a highly organized, detail-oriented, results-driven Operations Manager to oversee and optimize day-to-day operations of our team who performs plan configuration, renewal processing, and several other back-office functions. The ideal candidate will have a strong background in insurance operations, team management, and process optimization, with a keen focus on delivering high-quality service to clients and policyholders.
Key Functions/Responsibilities (include But Not Limited To)
- Operations Oversight: Manage and streamline end-to-end operational processes
- Team Leadership: Ensure alignment with strategic goals. Foster a culture of accountability, collaboration, and continuous improvement
- Performance Monitoring: Develop and track key performance indicators (KPIs) to monitor efficiency, quality, and service standards. Address underperformance with strategic action plans
- Client Management: Serve as a primary operational point of contact for client relationship managers and policy administration teams. Ensure SLAs are met and manage client escalations proactively
- Compliance & Risk Management: Ensure operations adhere to all relevant regulatory requirements and internal policies. Identify and mitigate operational risks
- Process Improvement: Analyze existing workflows and implement best practices to improve accuracy, turnaround times, and customer satisfaction
- Technology & Systems: Collaborate with IT to enhance system capabilities. Support implementation of automation and digital transformation initiatives
- Training & Development: Identify training needs and implement programs to upskill teams
Skills & Proficiencies
- Proven leadership experience managing operations teams
- Strong knowledge of insurance products
- Proficiency in using the Microsoft Office Suite, with an emphasis on Excel, and task management solutions such as ServiceNow
- Experience creating and/or updating process documentation to include process mapping, standard operating procedures (SOPs), and training manuals
- Excellent communication, leadership, and problem-solving skills
- Experience drafting and delivering performance reviews
- Experience delegating and providing feedback to team members
Education & Experience
- Bachelor’s degree in Business Administration, Insurance, Healthcare Management, or a related field
- Minimum 5 years of experience in insurance operations, preferably with a Third-Party Administrator (TPA)
Preferred Qualifications
- Experience with digital transformation or automation in an insurance setting
- Experience with insurance billing and collecting functions
- Familiarity with prescription drug insurance and gap insurance products