Competencies required to succeed
• Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus
• Leadership skills - the ability to lead people effectively
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
• Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
• Determination - the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations
Responsibilities
Financial Management
• Responsible to meet or exceed revenue contributions and margins as applicable to the branch
• Responsible for the management and collection of account receivables
• Responsible for the management of adjusters billings and maintaining the level of interims as per company standards
File Quality / Customer Service
• In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
• Handle insured and client complaints, monitor and ensure resolutions reached
• Review/analyze/sign adjuster’s reports, ensuring compliance/accuracy and efficiency
Technical Expertise and Support
• In conjunction with the other Subject Matter Expert Managers act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
• Provides file review feedback and in some cases direction on file completion
Adjuster Production
• Manage budgeted revenue expectations in conjunction with individual adjuster production
Employee Development
• Coach and develop employees by providing on-going feedback on technical and quality issues
• Prepare and discuss performance reviews with staff members
• Support technical training and other development requirements
Resource Management
• Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
• Responsible for the recruitment and selection of adjusters for the branch
• Provide leadership to cross-functional staff and ensure maximization of performance
Education, knowledge and experience required
• A combination of education and experience equivalent to a College or University degree with minimum 5+ years’ experience within the insurance services industry
• Level 2 or Level 3 adjusters license is required
• Proven management skills
• Effective analytical skills
• Proven adjusting skills
• Effective written skills including those of a technical nature
• Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong commitment to ongoing education and learning
• Demonstrated abilities in business development activities
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
