With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
The Claims Division is seeking a Junior Claims Account Manager (JCAM) to join the Alternative Market’s Team. In this role, the incumbent will assist with oversight responsibility for claims managed by our third-party claims administrators. The position will manage liability lines of business claims including AL, GL, APD in our trucking, hetero, restaurant and construction groups. They will work closely with our Managers, Senior CAMs, Underwriting and Major Case Unit Teams and will be rotating throughout our captive business. These captives involve insured retentions and different expense treatments which require the candidate to work closely with the captive members, captive board, producers, and WC Alt Market’s CAM counterpart.
Specifics duties include but are not limited to:
Manage third party administrators (TPA) ensuring compliance with Arch's Best Practices
Assist Claim Account Managers with their reserve adequacy audits of each captive via review of the Third-Party Administrator’s claim system
Assist with ongoing training to assigned TPA adjusters where necessary
Evaluate the TPA's service standards ensuring that they are providing our insureds with quality and timely service in accordance with Arch’s established guidelines; ability to escalate issues
Monitor, manage and provide directions to the third-party administrator on all open claims within each assigned captive along with those losses that meet the Arch reporting criteria
Maintain active monitoring of files and diary ensuring files are managed effectively
Manage exception to panel defense attorneys ensuring they are in compliance with Arch’s Litigation Guidelines
Assist with the review and evaluation of quarterly program scorecards to identify trends and provide input and commentary to the underwriting department and captive
Elevate and assist with managing and directing any suits wherein Arch is named directly arising out of the assigned program
Monitor and report CAT losses and any potentially large claim increases to Underwriting and Senior Claim management on an as needed basis
Qualifications
College Degree preferred
Minimum of three years’ working experience with claims handling
Proper adjuster licenses in all applicable states preferred
Knowledge & expertise with multiple jurisdictions
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong problem-solving, analytical, organizational, customer service and time management skills
Ability to take part in active strategic discussions
Ability to work independently and in a team environment
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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
For Alpharetta: $83,600 - $112,918/year
For Chicago/Morristown/Philadelphia: $97,100 - $131,130/year
For NYC: $107,900 - $145,700/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
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