Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Based out of our Dublin Docklands office, Howden Ireland are delighted to have a vacancy for a Senior Administration Executive who will be an integral part of our wider Financial Advisory team.
We are seeking a detail-oriented and proactive Administration Executive to join our Advisory Department, with a focus on Life & Pensions and will report directly to the Head of Operations – Advisory. This role is vital to the smooth running of client and adviser support functions.
About the role
The role will sit within the administration team and will provide full support to the inhouse Financial Planning Advisor team in all administration matters for both new business and management of existing clients. The successful candidate will manage the end-to-end administration process associated with life, pensions, and protection products, ensuring a high standard of service delivery, compliance, and efficiency.
Key Responsibilities
- Provide Administration and Sales Support to a team of Financial Planning Advisors including preparation of documentation, management of existing client database, dealing directly with client queries, new business submission, quality control and checking, pipeline management and commission management oversight.
- Daily liaison with Product Providers in relation to new business and existing client queries across investment, pension and protection product lines.
- Monitoring and oversight of Product Provider service levels to ensure optimal service delivery to Howden and its clients.
- General administration duties including filing, opening post (physical and virtual), managing incoming phone calls, emails and other tasks as assigned by their manager.
- Adhere to compliance and Howden business procedures as outlined by the business including proper utilisation of tools, systems and templates provided to ensure optimal service is delivered in the most efficient manner
- Oversee the full lifecycle of policy administration for life, pensions, and protection products.
- Act as a key liaison with product providers, managing queries and ensuring timely processing of new business, alterations, withdrawals, and policy servicing.
- Ensure accurate and compliant documentation handling, both physically and through digital platforms.
- Proactively support annual reviews, renewals, and client communications, ensuring deadlines are met.
- Provide senior-level administrative support to financial advisers and the Head of Operations, including preparation of policy comparisons, client reports, and bespoke documentation.
- Supervise or mentor junior administrative staff, promoting best practices and operational efficiency.
- Maintain and update CRM systems and internal platforms with high data accuracy.
- Produce reports on pipeline progress, completed business, and outstanding requirements.
- Ensure all processes adhere to Central Bank of Ireland (CBI) regulations, GDPR, and internal compliance protocols.
- Conduct regular quality control checks and support audit preparation or file reviews.
- Identify and escalate risks or compliance concerns where necessary.
- Contribute to continuous improvement of administration workflows, document templates, and client communications.
- Support the Head of Operations in developing standard operating procedures and departmental efficiencies.
- Act as a key point of contact for resolving administrative issues or complex policy cases.
About You
- Extremely well organised with excellent time management skills.
- Ability to work on own initiative and as part of growing team, meet deadlines and work under pressure in a busy environment.
- Aptitude for learning involves specifically working towards an industry qualification over a specified period.
- A minimum of 2 years previous experience working in an administrative role in the Life & Pensions industry is preferred
- Familiarity with Life & Pension broking platforms, provider systems, portals and products is essential
- Possesses a strong attention to detail and be good at multi-tasking.
- Excellent Communications and Customer Service Skills
- Customer focused and driven, with a strong sense of curiosity and a relentless concentration on continuous improvement
- This role provides an ideal opportunity for an ambitious candidate to develop a successful career in the financial advisory industry.
About Howden Ireland:
Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.
For more information, please visit About Us | Howden Ireland (howdengroup.com)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
