Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.
Role Purpose
To assess and evaluate the recoverability of all Property claims on policies underwritten by the Company whilst operating in line with the claims procedures guidelines and general compliance/regulatory and Company procedures and provide accurate and timely claims data to underwriters as may be required.
Roles and Responsibilities
- Handle claims in line with Starr and Lloyd’s Minimum Standards and your letter of authority;
- Process Electronic Claim Files (ECF) and Settle Direct claims via DOCOsoft and in line with Starr and Lloyd’s Minimum Standards;
- Effective management of claims outcomes, including reporting to and sign off by the Claims Manager and or Senior Claims Adjuster, where appropriate;
- Produce ad-hoc claims reports and statistical support to Claims Managers and Underwriters as may be required;
- Take ownership of the weekly/monthly/quarterly reporting and other ad hoc reports as may be required;
- Follow up of direct/manual fees;
- Ensure Coverholder BDX submissions are processed on time and ensure any claims in excess of the delegated authority have been approved;
- Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately. Ensure all relevant documentation is attached to each transaction and use comprehensive notes, outlining the current status and next steps, in order to enhance claims outcomes and reduce static claims;
- Assist with reviewing loss fund adequacy and pursue recovery of loss funds on prior years where appropriate;
- Assist CST where required to ensure that claims errors/warnings for Syndicate Claims Messages (SCMs) and Underwriter Settlement Messages (USMs) are cleared by each month end;
- Assist CST where required to ensure that claims errors/warnings for LIMCLM are cleared by each month end;
- Monitor and manage ECF/Lirma incompletes.
Experience
- Knowledge of Lloyd's and London Market processing arrangements for claims.
Skills
- Excellent numeracy skills.
Systems & IT
- MS Office - Excel, Word, PowerPoint and Outlook;
- Eclipse;
- DOCOsoft;
- Electronic Claim File (ECF).
Qualifications
- Educated to A-Level standard;
- Works towards CII.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
