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Job Summary
The Small Business Strategy Consultant will drive profit and growth by providing action-oriented solutions to the Small Business Strategy management team through detailed strategy analytics for select industries and lines of business. The Strategy Consultant will use and apply knowledge of how each area of Small Business (this includes Underwriting, Sales, Operations, Territory Management and Strategic Leadership) and enterprise Segment and Line of Business Strategies contribute to the overall success of each strategic initiative.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Acquires data, compiles and analyzes internal/external business metrics and trends, synthesizes findings, identifies strategic and tactical implications and recommendations which includes analysis of quote/policy/claim data and trends; financial performance; underwriting efficiency; and distribution effectiveness to improve growth and profitability.
Assesses our competitive position and makes recommendations relative to the market including share and penetration, product and pricing comparisons, and perception in the marketplace, and recommends solutions to improve.
Develops a deep understanding of rating algorithms, products and coverages and how they compare to our competition. Proactively, looks for market driven solutions to our current product and coverage offering including rates, limits, sub-limits, exclusions, endorsements, etc. that will drive Small Business profitability.
Initiates and develops high-level charters for larger efforts that will require formal project and/or program management support.
Facilitates the creation of plans that capture key actions required to execute on the strategy, establishes business outcomes and action plans with clear owners and cross-functional accountabilities.
Develops and maintains performance monitoring solutions to track portfolio execution in target areas, assess performance, and enable adjustments to strategy.
Leads a cross-functional team to produce those analyses by developing analytical tools and frameworks, and interpreting and synthesizing findings. This will be accomplished by defining and managing cross-functional work plans, and designing and conducting engaging work sessions with cross-functional leaders (Small Business, Actuarial, Finance, Claim, WWO and Field) to produce analyses, advance thinking and drive decision-making.
May perform additional duties as assigned.
Reporting Relationship
Director or above, typically AVP or above
Skills, Knowledge & Abilities
1. Strong critical thinking, analytical and problem solving skills.
2. Ability to develop insights and draw conclusions beyond what is readily apparent.
3. Expert ability to lead teams in a matrixed, cross-functional environment with the ability to create and manage work plans across multiple work streams, owners and teams.
4. Ability to identify and address barriers to execution and drive outcomes.
5. Strong communication, presentation and facilitation skills.
6. Proficiency to facilitate meetings of high complexity.
7. Ability to influence decision-making.
8. Ability to build logical, executive-level summaries from relevant quantitative and qualitative information, connecting conclusions to business outcomes.
9. Strong computer skills including knowledge of Microsoft Office suite, Allteryx, Tableau (desired knowledge of Visual Basic, R, SQL and machine learning techniques).
10. Basic underwriting knowledge is desired (i.e. CPCU coursework).
Education & Experience
1. Bachelor's degree required, ideally with a focus in mathematics, finance, accounting, or other quantitative discipline.
2. Typically a minimum of four to seven years of related work experience.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.
