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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
The Head of Benefits is a strategic leader responsible for the design, execution, and oversight of CRC Group’s employee benefits programs. This role ensures that offerings remain competitive, cost-efficient, and fully compliant, while aligning with the company’s culture and long-term business objectives.
The ideal candidate brings deep expertise in self-insured health plan management, strong financial acumen, and a proven ability to lead through complexity—including M&A activity and organizational growth. This role serves as a key advisor to executive leadership and plays a central role in shaping CRC Group’s total rewards philosophy.
This role is based in our Charlotte, NC headquarters with the following hybrid schedule: In office Monday - Thursday, Friday optional.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time
Benefits Plan Management
Oversee health & welfare programs ($100M budget and retirement plan assets $1.6B)
Lead plan design, funding strategy, and claims analysis across self-insured medical, life, LTD, IDI, leave, ADA, wellness, and point solutions
Manage qualified and non-qualified defined contribution plans and executive benefits
Partner with actuaries, brokers, and TPAs to optimize performance and manage risk
Strategic Leadership
Develop and execute a comprehensive benefits strategy that supports organizational goals
Serve as a thought leader on emerging trends in benefits, wellness, and total rewards
Work in close partnership with key stakeholders throughout the organization to ensure alignment and sustained engagement
Compliance & Governance
Ensure compliance with ERISA, ACA, HIPAA, COBRA, and other regulations
Lead audits, filings, and reporting requirements related to benefits programs
Responsible for coordinating regular Employee Benefits Fiduciary Committee meetings, assisting with developing Charter, agendas, meeting minutes
Partner with internal and external ERISA counsel to mitigate legal and operational risks
M&A and Due Diligence Benefits Strategy
Review existing target benefit plans to identify liabilities, compliance issues, and cost implications
Align target benefit offerings across organizations to support retention, equity, and cultural cohesion
Lead messaging around benefit changes to reduce uncertainty and maintain trust during the transition
Financial Acumen, Vendor & Budget Oversight
Oversee benefits budgeting, including forecasting, reconciliation, financial reporting, and cost optimization strategies
Build and manage strategic vendor partnerships to ensure cost-effective, high-quality service delivery across all benefit programs
Lead contract negotiations and performance monitoring to drive value and accountability
Direct fee benchmarking
Maintain rigorous invoice reconciliation protocols to ensure financial integrity
Collaborate with Finance to develop and monitor IBNR and other reserve methodologies for accurate liability management
Employee Experience & Communication
Design and deliver engaging benefits communications and education campaigns
Champion employee wellness initiatives and drive participation in health programs
Serve as a trusted advisor to HR business partners and senior leadership
Develop and maintain benefits intranet resource
Team Leadership
Lead and mentor a team of benefits professionals
Foster a culture of collaboration, innovation, and continuous improvement
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Bachelor’s degree in business related major or equivalent education and related training
• 10+ experience of progressive experience in health and wellness benefits management, including experience in management of a self-funded plan.
• Strong knowledge of benefits compliance, plan design, and vendor management
• Exceptional analytical, communication, and negotiation skills
• Experience in a multi-state, high-growth organization required
Preferred Qualifications:
• Master’s degree in human resources, Business Administration, or related field or MBA
• CEBS designation
• International employee benefit knowledge
• Insurance industry experience
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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