You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under broad supervision, this position owns and resolves CNA employee-centric issues and questions that are initiated primarily within HR or by managers and leaders within the Employee Service team. The successful candidate will have the ability to navigate and resolve issues in a timely manner and will focus on HRIS transaction management in support of HR Issues.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Provides day to day administrating of employee master data and processes data changes as requested (ie. new hires, terminations, promotions, levels, transfers).
- Actively participates in designing and implementing standard operating processes to maximize shared services effectiveness and outcomes.
- Assists in the development and refinement of HR processes.
- Builds and maintains stakeholder relationships with HR partners and business leaders in support of HR issues.
- Actively participates in projects and meetings to support HR initiatives.
- Researches and compiles employee/HR trends within the organizations and prepares ad hoc reports as needed.
- Maintains a high level of data integrity, flagging and reconciling inconsistencies when appropriate.
- Conducts standard training programs leverage as training leaders, peer to peer coaching.
May perform additional duties as assigned.
Reporting Relationship
- Typically Director or above
Skills, Knowledge & Abilities
- Strong interpersonal skills with the ability to effectively interact with staff at all levels.
- Proficiency in Microsoft Office suite, HR Systems (ie. ServiceNow, WorkDay, Cornerstone) and other business related software systems and the use of data reporting technologies.
- Basic knowledge of and ability to interpret HR and organizational policies, practices and procedures.
- Strong organizational skills including ability to prioritize and coordinate multiple projects. Strong written and verbal communication skills.
- Problem-solving and conflict resolution skills.
- Ability to work with and maintain confidential and sensitive information.
- Ability to multi-task and work in a fast changing environment
Education & Experience
- Bachelor’s degree or equivalent.
- Typically a minimum of two years of experience, preferably in Human Resources, Operations or Call Center roles.
- Experience in a customer service environment preferred
#LI-DM1
#LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.
