• Lead the enterprise-wide strategy for benefits realisation and change adoption across NFU Mutual’s transformation portfolio.
• Collaborate with senior stakeholders to embed lasting change and maximise return on investment.
• Hybrid working model with flexibility to work from home and our Stratford-upon-Avon office.
At NFU Mutual, Change is where strategy becomes reality, our vision is to be the UK’s most trusted insurer. Our mission in Change is to deliver business outcomes for NFU Mutual and our Members. More than just delivering projects, we make a real difference. Here at NFU Mutual, we see change as a team game; guided by values that put the portfolio first and champion collaboration, we work as one team with direct access to senior leaders and the trust of the executive. With spend on our multi-million-pound portfolio higher than it’s ever been, it’s a really exciting time to join us. From large-scale transformation to fast-paced initiatives, we bring the end-to-end expertise right from building the strategic change roadmap through to supporting the business until change is fully embedded.
Being a great place to work is at the heart of our company strategy. We invest in our people, supporting them in building their skills and developing their careers. If you want to shape meaningful transformation while growing your own future, now is the time to join us.
Role Overview
Are you passionate about driving meaningful change and ensuring organisations realise the full value of their transformation efforts? As our Change Benefits and Adoption Lead, you’ll play a pivotal role in embedding best-practice benefits realisation and change adoption across NFU Mutual’s Enterprise Change Portfolio. This strategic role ensures that change initiatives are not only delivered but adopted effectively, enabling the business to achieve its intended outcomes and maximise return on investment.
About the Role
In this influential position, you’ll define and implement an enterprise-wide approach to change adoption, working closely with benefit and business owners to ensure stakeholders understand the link between behavioural change and value delivery. You’ll provide consultancy and first-line assurance to projects and programmes, guiding them through the full benefits lifecycle from initial articulation to post-implementation tracking.
Your responsibilities will include:
• Leading the development of change adoption standards and artefacts within the NFU Mutual Change Framework.
• Acting as a long-term advisor to benefit owners, supporting them beyond project closure to ensure benefits are realised.
• Facilitating robust benefits articulation during pre-project phases, including input into impact assessments and business cases.
• Researching and applying best-practice tools and techniques to continuously improve adoption and benefits realisation.
• Building tracking tools and providing tailored support to enable proactive intervention and remedial action.
• Providing expert consultancy to change teams and ensuring alignment with enterprise standards.
• Leading and developing a high-performing team, fostering talent and succession planning within Group Change.
About You
You’ll bring a blend of technical expertise and strategic leadership, with a proven track record in benefits realisation and change adoption. Your ability to engage stakeholders, communicate clearly, and lead cross-functional initiatives will be key to your success.
We’re looking for someone with:
• Experience in setting and embedding best-practice benefits and adoption capability.
• Strong stakeholder engagement and relationship-building skills.
• Proficiency in data analysis and reporting, including tools like Power BI and Excel.
• Experience in using digital workplace tools and platforms.
• Clear and effective communication skills across all levels of the organisation.
• Strategic thinking and the ability to align adoption strategies with business goals.
• Leadership experience in managing and developing teams.
• A collaborative mindset and the ability to work across diverse teams.
Qualifications:
• Management of Value Practitioner (Essential)
• Management of Portfolios Practitioner (Desirable)
• APMG Managing Benefits Practitioner (Desirable)
• APMG Better Business Cases (Desirable)
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits & Rewards
• Salary up to £80,000
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme*
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
