We are looking for a Senior Specialist to support the Continuous Improvement team in multiple process improvement initiatives across Definity.
What you’ll do:
Process Design and implementation: Effective and efficient use of full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine/design future processes to include identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability
General Solution Design: Identifies business solutions to a variety of business problems. This can entail: Understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analysis and documenting deliverables.
Project Related Design Definition: Define and document high level target design and business outcome. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project. Identify resource impacts/needs. Identify and document high-level product requirements, where applicable.
Change Management: Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication and training. Manage adoption and transition to BAU.
Data Analysis: Comfortable working with large amounts of data , able to analyze data and draw meaningful conclusions and provide recommendations to business partners basis that.
Knowledge Sharing among Transformation & Change team: Share expertise and lessons learned on program executions among Business Stakeholders to drive cross-pollination of knowledge.
Qualifications:
- Exposure to BPMN 2.0 standards of process mapping is a must
- Certified Black Belt from a recognized program with a proven track record of successful application of tools and techniques
- Exposure to BPMN 2.0 standards of process mapping is a must
- Experience in driving projects/programs in the insurance industry(preferably personal insurance) coupled with other relevant experience
- Familiarity with JIRA to be able to work with teams to optimize Jira workflows
- Knowledge of Intelligent Automation and Artificial Intelligence (Robotic process automation, Generative AI, Machine Learning)
- Experience in consulting roles, equipped with various tools and techniques for status assessments, solutioning, visualization and implementation of various business problems. Co-facilitator for workshops, forums, interviews and other business interactions
- Effective Change Management skills, experience in assessing change impact and delivering change management activities targeted to various stakeholder groups.
Robust capabilities in documenting, visualizing and presenting design decision and progress status.
- Manages defined workstreams independently and considers interdependency with other areas proactively.
- Influential collaborative skills and experience in cooperating and across multiple teams/stakeholders
- Good analytical/conceptual skills complemented with effective social/soft skills
- Good organizational skills, communication and presentation skills
- Analytical and creative mindset
- PROSCI certification a plus
Salary Range: $69,000 - $127,000
