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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
The Quality Manager will be responsible for overseeing the quality assurance processes and ensuring the highest standards of service delivery across our onshore & offshore insurance operations. This role involves managing a team of quality analysts, implementing quality control measures, and driving continuous improvement initiatives.
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Lead and manage a team of quality analysts.
- Develop and implement quality assurance policies and procedures.
- Monitor and evaluate the performance of quality analysts to ensure adherence to established standards.
- Conduct regular audits and reviews of processes to identify areas for improvement.
- Collaborate with cross-functional teams to address quality issues and implement corrective actions.
- Provide training and development opportunities for quality analysts to enhance their skills and knowledge.
- Analyze data and generate reports to track quality metrics and trends.
- Ensure compliance with regulatory requirements and industry standards.
- Foster a culture of continuous improvement and excellence within the team.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in Business, Insurance or a related field (required)
- Master's degree (preferred)
- Minimum of 5 years’ experience in quality management within the insurance industry improvement (required)
FUNCTIONAL SKILLS
- Proven track record of leading and managing teams.
- Strong understanding of quality assurance methodologies and best practices.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively with diverse teams.
- Proficiency in quality management software and tools.
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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