You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
The AVP, Underwriting Hub is an Officer position responsible for fulfilling the strategic direction, execution, and performance of an assigned underwriting portfolio within the Underwriting Hub. The Underwriting Hub is a Center of Excellence for portfolio management across multiple product lines and segments, centralizing underwriting operations to drive efficiency, consistency, and capacity across the organization.
The position is accountable for delivering strong underwriting performance, optimizing underwriting execution and effectiveness, and enabling growth. This role requires a balanced focus on effective execution of strategic directives, strong managerial leadership and coaching capabilities, and a commitment to fostering a culture of continuous improvement.
This role is expected to collaborate effectively across teams, guide and develop talent, and continuously enhance how underwriting is performed—balancing efficiency, quality, and profitability while maintaining strong relationships with internal and external partners.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Leads execution of underwriting strategies and portfolio management within assigned scope, ensuring alignment with enterprise objectives and growth targets, with substantial impact on its success and profitable growth.
Provides full management accountability for underwriting team in area of responsibility, including performance management, coaching, development, and succession planning.
Fosters a collaborative, inclusive, and high-performing team culture focused on continuous improvement, innovation, and underwriting excellence.
Partners with Underwriting leaders and other business leaders outside of the Hub to align on strategic underwriting objectives, address governance and compliance issues related to underwriting practices, and identify and execute process efficiencies to achieve mutual goals and provide outstanding service to our agents and brokers.
Identify and implement process improvements and technology solutions to enhance underwriting execution and effectiveness.
Identifies and pursues strategies for sustainable growth opportunities for Hub business. As appropriate for the assigned portfolio, executes on opportunities to drive sales and new business growth.
Monitor and report on portfolio performance, including forecasting, work allocation, quality assurance, and stakeholder communication.
Support development and deployment of underwriting tools, training, and best practices to ensure consistency and capability across the Hub.
Contribute to identification and pursuit of sustainable growth opportunities, including new business development where applicable.
May perform additional duties as assigned.
Reporting Relationship
Typically VP and above
Skills, Knowledge & Abilities
Deep technical expertise in underwriting principles, practices, and risk assessment across relevant commercial lines.
Proven ability to drive strategic alignment, underwriting execution, and change management in a complex, matrixed environment.
Strong leadership and people management skills, with a demonstrated ability to build, develop, and inspire high-performing teams.
Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
Strong analytical and problem-solving skills, with a focus on results and continuous improvement.
Knowledge of the insurance industry, including regulatory environment, market dynamics, and customer needs.
Proficiency in Microsoft Office Suite and other business-related software; familiarity with underwriting platforms and tools preferred.
Education & Experience
Bachelor’s degree with Master’s preferred in a related discipline, or equivalent.
Minimum of 10 years of relevant underwriting or insurance experience, including at least 5 years in a leadership or management role.
Professional designations such as Chartered Property Casualty Underwriter (CPCU) strongly preferred.
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $152,000 to $242,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com
