About Us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
Here, transformation is constant. Our change teams lead the way, shaping and delivering business change on an unprecedented scale. As one of the industry’s biggest success stories, we’ve got a reputation to uphold, and the evolution of an entire industry to chase. From organisational structure to people and processes, governance to location, our large scale, complex programmes affect every aspect of Direct Line Group’s development.
What We're Looking For
As a Motor Product Initiatives Manager, you will become an engaged and valued member of the Motor In Life and Renewals team. You will support the Initiative Lead to maximise the value DLG and Customers get from our Motor insurance products.
Your primary purpose is to identify and deliver key initiatives, using data and insight to determine what those initiatives should be, and then effectively deliver those at speed through great stakeholder management, clear and concise planning and a can do attitude.
You’ll be commercially aware and be comfortable analysing and interpreting data.
You’ll have experience of delivering small and large-scale initiatives, and have the ability to manage multiple change items at once.
This role is a hybrid opportunity with two working days a week from our London or Leeds office.
What You'll Need
- Sense of curiosity to understand and work with key stakeholders in order to deeply understand and deliver initiatives.
- Focus on commercial outcomes by looking at initiatives through a customer lens, ensuring the development of initiatives takes into consideration all key stakeholders and thus meets internal processes and external regulation.
- Awareness and appreciation for changing market trends and conditions.
- Awareness of upcoming regulatory changes and consideration for how these may impact our products and projects that are in flight
- Ability to gather and synthesise information from a broad range of customer, market and competitor sources to build a rich, robust information base about the wider business context and use this insight to drive idea generation and execution.
- Understanding of rules and requirements of the Financial Conduct Authority (FCA) and any other legal/regulatory/risk management frameworks, keeping abreast of any changes.
- Strong interpersonal skillset and experience in stakeholder management
- Ability to handle data, including interpretation and storytelling
- Ability to manage a backlog of initiatives and prioritise effectively
What You'll Be Doing
- You will be part of the Motor In Life and Renewals team and be responsible maximising the value of our Direct Line, Churchill and Privilege Motor Insurance products.
- Work alongside key stakeholders across the business such as trading, digital, marketing, technology, regulatory compliance, operations and claims.
- Ensure customer outcomes are considered and customer best interests’ rules are adhered to when decisions are made.
- Actively seek out and bring the ‘voice of the customer’ into the initiative idea; analyse and understand our customer behaviour, motivations and pain points to identify if a change needs to adapt to meet these fully.
- Refine initiative ideas to deliver maximum benefit for the customer and DLG, by ensuring we have a test and learn approach to all deliveries of our projects so we can reliably measure their impacts.
- Monitor the performance of our products and benchmark these against the market.
- Develop and maintain strong working relationships with matrix partners you work with to deliver your initiatives in order to set joint objectives that are regularly measured and monitored; provide direction and facilitate effective challenges to proposed business change; and ensure minimal disruption to the business.
- You will help lead trading meetings to support our trading team with focusing department wide initiative delivery on the right things, and tracking impacts and actions in a clear and orderly manner to understand impacts on performance.
- You will identify, own and manage the risks and issues of delivering initiatives, ensuring they are adequately raised and signed off.
Benefits
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- Flexible annual leave – You also have the option to buy or sell up to 5 days each year too, to suit you the way you want it to!
- 9% employer contribution into your pension – regardless of whether or not you pay into the pension plan. You can also opt to take this is a cash benefit instead.
- Annual bonus of up to 10% - dependent on personal and company performance
- Free private medical cover for you!
- 50% off home, motor and pet insurance
- Free Green Flag breakdown cover
- Life assurance
- Income protection
- Access to company car and cycle-to-work schemes
- Retail discounts for your everyday shopping needs
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.
We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this.
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
