Business Improvement Consultant (Full Time, this role may be offered on a permanent or 6 Month Secondment basis)
Leeds, Bristol, Doncaster, Glasgow and London (Hybrid) with some travel to other sites as required
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.
The Role
You will be deployed to business areas and projects, within Claims, to provide expertise in change leadership, methodology and practice. This will include, but is not limited to, overseeing diagnostic activity, problem solving, change delivery, optimisation and benefit realisation, building change capability and knowledge and ensuring the correct governance is being adhered to.
What You'll Be Doing
- Identifying/designing/delivering business change, either independently or as part of wider transformation programmes (including running Proof of concept’s as appropriate)
- Collaborating across the whole business to ensure all key change activities deliver within timescales, with associated benefits fully realised
- Support the embedment of change, working with key stakeholders.
- Ensure all change adheres to relevant governance and sign off processes
- Apply appropriate change methodology and structured problem solving to maximise benefit realisation, ensuring that Customer experience, Conduct, growth, and profitability are considered at every stage
- Build change capability within areas of the business that you interact with
- Provide coaching and thought leadership across all hierarchy levels to improve ways of working
- Work closely with the key support departments including, Learning, Internal Comms, Governance & Customer Interactions, Knowledge Asset & Operational Comms, to ensure specialist services are utilised where required
- Delivers strong engagement with (and management of) stakeholders
- Keep abreast of developments within the Change Management field and ensure that appropriate tools and techniques are transferred into your personal development plan
What You’ll Need
- Strong analytical and problem-solving skills, with a track record of diagnosing issues and delivering solutions.
- Experience managing or supporting projects across the full lifecycle.
- Excellent communication, influencing and stakeholder management skills.
- Ability to empathise with business challenges and translate them into actionable change whilst demonstrating the ability to have a strategic view.
- Organised and adaptable, able to work across multiple priorities and business areas.
- Experience within Claims, or a strong understanding of insurance operations, is desirable.
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
Hours: 35 hours (Monday to Friday, 9am to 5pm)
Closing Date – 29th October 2025
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
