Join Our Team as Operations Specialist at Stealth Partner Group, an Amwins Group Company!
Are you ready to take the next step in your career? Join Stealth Partner Group, an Amwins Group Company, as an
Operations Specialist. Based in
Scottsdale, AZ, this in-office position offers the flexibility to work from home up to 2 days a week, after completing training.
Why Choose Amwins?
At Amwins, we value our team members and offer a range of benefits to enhance your work experience:
- Flexibility: Enjoy a hybrid work environment with flexible scheduling options.
- Comprehensive Benefits: Access a competitive benefits package from day one, including generous Paid Time Off (PTO) and paid holidays.
- Continual Learning: Thrive in a collaborative, education-focused work environment.
- Annual Bonus Program: Earn rewards through our bonus program.
Learn more about us at stealthpartnergroup.com and amwins.com.
Responsibilities
As an Operations Specialist within our Account Management department, you will:
- Workflow Coordination: Support Account Management by coordinating internal workflows, ensuring timely and accurate completion of client deliverables.
- Data Integrity Oversight: Maintain and audit internal systems to ensure data accuracy across client records, contracts, and reporting tools.
- Process Optimization: Identify opportunities to streamline operational processes and implement improvements.
- Document Management: Organize and maintain electronic files, including maintaining accurate records of operational procedures and ensuring compliance with internal policies and external regulations.
- Premium File Management: Manage all premium files, including online and manual file set-up by the client and the plan year.
- Operational Support: Act as a liaison between Account Managers and internal teams to ensure client case is built and bound correctly.
- Reporting & Analytics: Maintain operational dashboards and performance metrics for client accounts.
- Cross-Functional Coordination: Collaborate with Finance and Account Management to resolve operational issues. Ensuring alignment between cross-functional teams.
- Issue Resolution: Triage and resolve implementation documents and system entry issues quickly and efficiently.
- Escalations: Escalate complex issues to appropriate stakeholders with clear documentation.
- Adaptability and Team Collaboration: Handle other projects and duties as assigned, displaying adaptability and strong collaboration skills.
Qualifications
To excel in this role, you'll need:
- Relevant Experience: At least 1 year of experience in operations, client services, or administrative support is required.
- Education: A Bachelor’s Degree in Business Administration, Operations Management, or a related field is strongly preferred.
- Industry Knowledge: Experience working in the insurance industry and/or at a Carrier or Third-Party Administrator is a plus.
- Eagerness to Learn: A passion for learning our business model and understanding the products we work with is a necessity.
- Organization and Attention to Detail: Excellent organization skills and attention to detail are required.
- Teamwork Skills: Strong teamwork skills with the ability to collaborate cooperatively with various staff members.
- Multi-tasking Ability: Ability to multi-task and actively manage/prioritize workloads in a high-volume environment.
- Communication Skills: Ability to effectively communicate, both written and verbally, with internal and external parties.
- Technical Proficiency: Proficient in Microsoft Office programs (Word, Excel, Outlook, etc.).
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
