Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
At Howden - Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Join Howden and play a pivotal role as an Existing Business Account Handler. In this relationship focused position, you will be responsible for managing and renewing existing client policies.
This role demands a proactive individual with a passion for client retention, customer service and the drive to exceed team targets.
This is a full-time, permanent position with the option to work 2-3 days per week in our Birmingham office for a balanced work experience.
Responsibilities:
Organise and manage personal work activities to achieve team objectives and meet agreed targets
Participate in team meetings, reporting on business progress within your area of expertise
Manage assigned projects and contribute to other projects as required
Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
Collate and communicate client requirements to ensure appropriate marketing of the risk
Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
Produce high-quality market documentation, securing appropriate authorisations
Take ownership for data entry, credit control, and chasing subjectivities when required
Work with underwriters to place insurance that balances quality, coverage, and price
Process data promptly and accurately on relevant systems to support client service and internal processes
Maintain accurate and timely documentation for clients, ensuring proper organisation of records
Conduct due diligence/sanctions checks in line with company procedures
Adhere to company policies, procedures, and obtain required authorisations
Foster and nurture positive relationships with colleagues and external contacts
Provide support and assistance to senior colleagues and/or their clients on request
Deal with or refer client enquiries, renewals, and mid-term adjustments
Knowledge:
Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR
Knowledge of trade credit is desirable
Acturis Knowledge is essential
Skills:
Good level of technical insurance skills, to be assessed by regular in-house testing
Accuracy and attention to detail
Ability to process work quickly and efficiently
Ability to prioritise work and meet deadlines
Excellent client service skills
Good negotiation and broking skills
Excellent oral and written communication skills
Ability to gather and analyse information from the client
Ability to identify and respond appropriately to an individual client’s level of understanding
Ability to persuade and influence others
Qualifications:
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
