Position Summary
The HR Operations Specialist is a key contributor to the optimization and sustainability of core HR systems and processes, ensuring compliance, data integrity, and operational excellence across the firm. This hands-on role serves as a subject matter expert in Workday Core HCM and HR service delivery platforms, leading the documentation, analysis, and continuous improvement of business processes that support scalability and future growth.
The Specialist collaborates closely with cross-functional teams—including HR, IT, and business stakeholders—to design and refine workflows that elevate the employee experience and streamline service delivery. This role also identifies opportunities to integrate automation and emerging technologies, including AI-enabled tools, to enhance efficiency, improve decision-making, and support a data-driven HR strategy.
What will your job entail?
Job Responsibilities:
• Document and review existing business processes to identify inefficiencies, propose configuration updates, and implement streamlined workflows, for example, optimizing onboarding or termination processes to reduce handoffs.
• Support rollout of new Workday HCM Core features by testing functionality, updating documentation, and training end users.
• Collaborate with COEs to streamline and maintain documentation required for knowledge articles and help guides that enhance service delivery and user experience.
• Support the integration and ongoing management of HR Ticketing/Service Delivery platform, including building case routing workflows, automations, and ticket categorization structures.
• Analyze ticket data regularly to identify trends, SLA adherence, ticket resolution times, propose improvements.
• Lead ad hoc HR operations projects such as compliance reporting updates or vendor platform transitions.
Work Experience and Education:
• 5+ years of experience in HR operations or HR systems administration with a Bachelor’s degree.
• Proficiency with Workday business process configuration and data administration.
• Experience with ServiceNow HR Service Delivery or similar ticketing platforms.
• Strong process mapping and data analysis skills using Excel, Visio and visualization tools.
• Ability to manage multiple priorities in a fast-paced, project-driven environment.
Technical/Functional Skills:
• Excellent interpersonal skills and the ability to collaborate with a team
• Strong problem-solving skills
• Administrative Expertise
• Communication Skills
• Managerial Abilities
• Interpersonal Skills
• Analytical Skills
Behavioral Skills:
• Attention to detail
• Collaboration
• Customer Service
• Multitasking
• Time Management
• Confidentiality
• Problem-Solving
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $93,840.00 - $117,300.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
