At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
The Director of Account Management is responsible for the oversight of Specialty’s client relationships for all lines of business. This position should work closely with each industry sector leader and their respective client teams to ensure client satisfaction, continuity and consistency in account servicing consistent with GB Specialty’s best practices.
- Builds and manages business relationships with clients & vendors.
- Makes demonstrated effort to interact with all clients, including in-person visits for the largest revenue accounts, where possible, and on a recurring basis to ensure satisfaction with company service and results against client goals. Proactively supports team members in managing client service issues and keeps senior management apprised of the same.
- Serves as a resource and escalation point to address client opportunities and challenges.
- Ensures team members identify key individuals within client organizations for client, program and company success
- Understands client goals and ensures a service plan with necessary staffing is in place for each client, consistent with GB Specialty best practices
- Contributes to both the Stewardship Reports, where applicable, and the renewal process for each client
- Coordinates with segment leaders in maintaining and projecting adequate staffing.
- When necessary, make business case to add new staff by analyzing claim data, revenue and overall business need.
- In partnership with business unit leaders, compliance, quality, claims intake, administrative team and the director of education/quality, establishes policies and procedures for all claims employees to assure that prompt, accurate and equitable service is provided to all clients and business partners.
- Monitors, tracks and reviews all client claim data at time of contract renewal. Ensure that renewal proposals are timely performed and vetted with senior management.
- Assists with initial client onboarding by interacting with claim professional(s), client lead, Director of Compliance, and Business Leader.
- Conducts frequent and unannounced file and account reviews.
- Coordinates with accounts receivable to address any issues with client receivables.
Required:
- Bachelor's degree and 7 years related experience required. JD preferred.
- Excellent knowledge of the insurance brokerage business.
Preferred:
- Specialty Lines Claims experience
- Healthcare/Medical Malpractice claims experience
- Client Services or Account Management experience
- Insurance/Claims experience a must
Behaviors:
- Strong people and process management experience
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