Job Description
Team Leader – Auto Claims
What To Expect In This Role
As a leader of a team of claims experts, you will play a strategic role in managing residential and commercial claims. You will be responsible for:
- Supervising, coaching, and developing your team members to maximize their performance and professional growth.
- Ensuring exceptional customer service to our policyholders, while maintaining quality and compliance standards.
- Overseeing individual and team performance, providing ongoing and constructive feedback, and ensuring adherence to internal policies.
- Actively participating in the selection, training, and evaluation of employees, while identifying development opportunities.
- Monitoring service levels and file quality, ensuring appropriate reserves for claims.
- Contributing to continuous process improvement and acting as a change agent within the organization.
What You Bring
- 3 to 5 years of experience in claims
- AMF 5A license and at least 1 to 2 years of management experience.
- Strong communication, organizational, analytical, negotiation, and interpersonal skills.
- Relevant college diploma or CIP designation.
- Natural leadership, with the ability to inspire and guide others.
- Professionalism, empathy, and resilience during peak periods.
- Bilingualism (French and English), both spoken and written.
We also value potential.
If you don’t meet all the criteria but see yourself in this role, don’t hesitate to show us why in your application.
High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.
About Us
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#IND1
About The Team
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
