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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
The Director of Operations will have day-to-day responsibility for running state-side operational teams. Key responsibilities include:
• Oversee the day-to-day running of the business to ensure successfully met service level agreements
• Evaluate the efficiency of business processes and improve, as appropriate
• Drive key initiatives, as identified and aligned with business objectives
• Supervise, coach and develop operational leaders and their teams
• Effectively communicating with all employees throughout the organization
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Strategic Leadership
- Collaborate, develop and implement business strategies, plans, and procedures
- Set comprehensive goals for performance and growth
- Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics.
- Offer strategic recommendations for operational enhancements and process improvements.
- Performance Management & Development
- Lead employees to encourage maximum performance and dedication
- Evaluate performance by analyzing and interpreting data and metrics
- Run the Business
- Oversee daily operations of the company
- Establish policies that promote company culture and vision
- Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards.
- Assess and manage the risks to the company’s financial and operational objectives
- Manage and analyze budget to find ways to optimize profitability
- Enforce regulatory standards
- Stakeholder Management
- Act as a key liaison between internal and external stakeholders
- Provide regular updates on project progress, performance metrics, strategic initiatives, risks and risk resolutions.
- Facilitate effective communication and collaboration between cross-functional teams.
- Facilitate alignment across cross-functional teams to achieve business goals.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in Business, Insurance, or a related field (required)
- 8-10 years experience as an operational leader in an insurance setting (required)
- Experience with commercial property and casualty insurance (preferred)
CERTIFICATIONS, LICENSES, REGISTRATIONS
FUNCTIONAL SKILLS
- Experience with performance management and change management
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams, on and offshore.
- Strong organizational skills with the flexibility to jump from priority to priority
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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