This position will be responsible for the resolution of claims of average complexity and low to mid exposure claims. The primary purpose of this job is to investigate, evaluate, negotiate and settle assigned claims by collecting and analyzing data according to policy application and/or contract provisions. The position will have responsibility for decision making within their authority and work under the general direction from their manager.
Responsibilities
Confirms coverage of claims by reviewing policies and documents submitted in support of claims
Analyzes coverage and communicates coverage positions
Ability to draft basic coverage position letters and identify suspicious losses.
Conducts, coordinates, and directs investigation into loss facts and extent of damages
Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
Sets reserves within authority or makes recommendations concerning reserve changes to manager
Negotiates and settles claims within authority.
Prepares reports by collecting and summarizing information
Participates in special projects or assists other team members as requested
Represents Markel in out of town mediations, settlement conferences, industry conferences or meetings.
Provides excellent and professional customer service to insureds while maintaining a high level of production.
Education
Associate degree or bachelor’s degree or equivalent work experience
Advanced degree, or focused technical degree a plus
Work Experience
Skill Sets
Excellent written and oral communication skills
Strong analytical and problem solving skills
Strong organization and time management skills
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement