Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
We are looking for an Account Handler within our Real Estate team. This person will deliver a comprehensive service in the administration of new business, renewal and mid-term changes – all to ensure our customers’ needs are best met through suitable cover and pricing.
What you’ll do
Organise and manage personal work activities to achieve team objectives and meet agreed targets
Participate in team meetings, reporting on business progress within your area of expertise
Manage assigned projects and contribute to other projects as required
Review client documentation to ensure comprehensive and accurate information is presented for the quoting process
Collate and communicate client requirements to ensure appropriate marketing of the risk
Liaise with clients to resolve queries and respond to market and third-party queries as appropriate
Produce high-quality market documentation, securing appropriate authorisations
Take ownership for data entry, credit control, and chasing subjectivities when required
Process data promptly and accurately on relevant systems to support client service and internal processes
Maintain accurate and timely documentation for clients, ensuring proper organisation of records.
Conduct due diligence/sanctions checks in line with company procedures
Adhere to company policies, procedures, and obtain required authorisations
Provide support and assistance to senior colleagues and/or their clients on request
Deal with or refer client enquiries, renewals, and mid-term adjustments
Who we’re looking for
A determination and willingness to learn about insurance process and the London market
Experience in an account handling or technical role is desirable
Excellent communication and interpersonal skills
Ability to work well as part of an open and collaborative team
Able to work independently and use initiative
Flexible and able to meet tight deadlines/targets with good organisation skills
Attention to detail and willingness to learn
GCSE Maths and English (or equivalent)
A levels (desirable)
Attainment of the LLMIT (the Lloyd's and London Market Introductory Test) (desirable)
Working towards or has attained ACII (although this is not critical)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
