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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
This role will define, build, and shape the functions and purpose of our Salesforce platform across the entire company. This role works in tandem with the entire sales and service teams to understand their needs and requirements in Salesforce use and design and will liaise with the IT development team to deliver and maintain the best platform possible.
This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.
At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Grow & maintain the relationships with Sales and Service teams to stay abreast of upcoming Salesforce demands for the company.
• Work with other business managers to ensure best practices are shared and adopted.
• Develop strategic vision and playbooks to maximize net sales revenue across both new sales, add-on and upsell.
• Understand business processes and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations.
• Develop and maintain process automation & dashboards for efficiency and scale for routine manual tasks for faster decision-making.
• Work with internal clients to clearly understand their needs, document the high-level requirements and validate the requirements to make sure the solution is aligned to their expectation.
• Lead a functional team and facilitate cross-functional collaboration across internal stakeholders.
• Work across sales and service teams to optimize SFDC integration, driving adoption and providing ongoing enhancements to meet internal team’s satisfaction requirements and demand.
• Guide the development of materials required for workshop sessions.
• Understand Agile framework and agile ceremonies.
• Design the UAT phase to review the final solution against the requirements.
• Develop an overall project plan that includes detailed release, outage and launch approaches.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree or equivalent required.
• 8-10 years’ experience in product management, partnership management, strategic partnerships, or management consulting.
• 4 or more years’ experience with Salesforce.com platform
CERTIFICATIONS, LICENSES, REGISTRATIONS
• n/a
FUNCTIONAL SKILLS
• Develop strategic vision and playbooks to maximize net sales revenue across both new sales, add-on and upsell.
• Proven experience with project-driven performance metrics (e.g. skills enablement)
• Proven experience with leading teams in complex and high-demanding environments
• Exceptional communication (written and oral) and presentation skills.
• Service oriented and great at building client relationships.
• Proven ability to build, manage and foster a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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