At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
The Director of Operations supports strategic operations efforts in alignment with the Louisiana leadership team. This role will take accountability for branch financial results, developing budget and non-sales strategic plans on behalf or in partnership with the branch manager. Responsible for merger & acquisition onboarding to support the integration of new merger partners into the organization.
Relationships and Organizational Leadership
- Responsible for the execution of divisional, regional, practice and branch projects
- Support the development of branch strategy, goals, performance, and value proposition, including dominant priorities
- Manage internal communication and change management of the branch strategy, goals, performance and value proposition
Professional Standards
- Responsible for the coordination of local office audits, e.g. corporate, divisional, third party
- Will support E&O Tracking and Reporting
- Oversee the collection of local carrier supplemental compensation arrangement for Revenue Disclosures
Budget & Finance
- Coordinate with GBS Finance and Area Presidents to create annual revenue and related client expense budget, update annual revenue forecasts and monitor annual operating expense forecasts
- Coordinate with GBS Finance and Area Presidents to approve branch expenses, including T&E, vendor payables, etc.
- Coordinate with GBS Finance and Area Presidents to research/resolve outstanding aged receivables
- Coordinate with Branch Managers on timely submission of locally received commission checks and statements to Finance
- Coordinate with GBS Finance, Area Presidents and Producers to monitor monthly commissions and follow up on missing commissions with account teams and/or carriers
Human Resources
- Onboard (mentor and train) new Operations team members
- Complete forms such as staffing requisitions, online terminations, Benefits Upon Termination letters
- Support Human Capital Workforce Planning for Operations roles
- Provide administrative support for Corporate/Divisional training held locally (CSS, Leadership Essentials)
Mergers and Acquisitions
- Suppor Merger Due Diligence and post integration triage with merger partners to resolve issues, work through earn-out issues, etc.
- Prepare due diligence report incorporating compliance and technology findings (Regional Ops)
Sales / Client Relationships
- Work with Sales and Client Service leaders within the branch to plan and execute on initiatives intended to yield positive results in those areas
Required: Bachelor's degree and 5 years related experience required.
Preferred:
- Strong multi-level relationship building skills, excellent oral and written communication skills and the ability to work towards team and individual goals
- Prior employee benefits brokerage experience preferred
- Excellent written and oral communication skills
- Superior presentation skills
- Strong analytical, organizational and problem solving capabilities
- Must be independent, self−motivated, and goal and people−oriented
- Proactive approach with attention to detail and proven ability to follow through
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
