Job Description
The Commercial Claim Business Consultants (CBC) report directly to the Commercial Insurance CBC Regional Team Lead within the Division of Commercial Insurance. Candidates for this role will manage a diverse portfolio of upper middle market accounts and programs, spanning a wide range of industry practices and program structures. Claims may be administered by Chubb Claims or a Third-Party Administrator.
The AVP CBC is responsible for leading and supporting initiatives that enhance the customer experience and promote staff development and training. This individual will collaborate effectively with internal and external business partners to drive production goals by delivering tailored claim services and business solutions to key commercial insurance customers, reflecting the world-renowned Chubb brand.
This position requires up to 20% travel.
Major Duties And Responsibilities
- Positively influence the acquisition and retention of key Commercial Insurance accounts.
- Deliver customer-focused, tailored claim services to qualifying accounts.
- Serve as the single point of contact and arbitrator throughout the policy term life cycle.
- Develop a deep understanding of the customer’s operations and organizational culture.
- Onboard customers to Chubb Claims processes and systems.
- Negotiate and implement special handling instructions consistent with customer needs and Chubb capabilities.
- Facilitate claims reviews at appropriate levels based on customer profile and claim activity.
- Address customer inquiries and escalations in a timely and effective manner.
- Execute training and educational sessions based on customer interests and exposures.
- Prepare and deliver stewardship reports/meetings prior to the end of the policy term.
- Build strong relationships with underwriting, risk consulting, claims, and the producer community for key upper middle market commercial customers within North America.
- Align with the regional Commercial Insurance team to exceed business objectives and provide a superior customer claim experience.
- Identify claims handling issues and recommend solutions to alleviate barriers, improve efficiencies, and enhance the customer experience.
- Partner with Commercial Insurance and Risk Consulting to deliver external claims presentations supporting growth and business goals.
- Contribute to the development of marketing materials that distinguish Chubb in the marketplace.
- Understand the competition and effectively articulate the Chubb Claim value proposition.
- Assist in the training and development of the Commercial Insurance CBC team.
- Track service deliverables and ensure alignment with Commercial Insurance metrics.
Qualifications
Competencies & Skills:
- Agile time management and organizational skills
- Superior account management and analytical abilities
- Strategic leadership and strong business acumen
- Customer service and experience-focused mindset
- Self-motivated and able to work autonomously
- Strong execution and follow-through on tasks
- Ability to deliver on key performance indicators aligned with business objectives
- Sense of urgency in troubleshooting and resolving issues
- Knowledge of Commercial Insurance middle market products and customers
- Proven track record in leading and influencing business outcomes; effective solution provider
- Skilled in building internal cross-functional and external customer/agent relationships
- Exceptional oral, written, and presentation skills to influence varied audiences
- Knowledge of risk management ART mechanisms (captives, large deductibles, SIR, retros) and their impact on claim services
Experience & Education
- Bachelor’s Degree
- MBA or JD preferred
- 10+ years Insurance Industry Experience
- Claim Management Experience Preferred
- Casualty Lines Technical Experience
The pay range for the role is $125,000 to $170,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
