Job Description
What you can expect
- Facilitating weekly team huddles and conducting regular one‑on‑one meetings with team members.
- Analyzing, developing, and implementing efficient claims processes, procedures, and methods to improve workflow and results.
- Providing guidance, on‑the‑job training, technical direction, and leadership to staff regarding performance, productivity, conduct, and adherence to corporate policies.
- Delivering ongoing performance feedback and creating development plans when necessary.
- Completing monthly audits by reviewing and monitoring claims files and offering constructive, actionable feedback.
- Supporting staff development by assisting with hiring decisions, conducting performance evaluations, identifying training opportunities, and keeping employees informed of policy and procedural changes.
- Initiating interviews for unit vacancies and making recommendations for new hires.
What Do You Bring
- A proven track record of leadership.
- A minimum of five years of experience handling bodily injury and casualty litigation claims.
- Strong technical expertise in Atlantic Auto/Bodily Injury and General Liability claims, with national technical handling experience considered an asset.
- Demonstrated organizational, negotiation, analytical, and interpersonal skills, with a strong focus on team culture.
- Experience with performance management processes.
- The ability to maintain a national perspective and support a geographically dispersed team.
- A university degree, a relevant two‑year college diploma (Insurance, Law & Security, Loss Control, Business Administration), or a CIP designation.
Salary Range : $78,700-$131,100
