Crum & Forster Company Overview
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
Crum & Forster provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Operating out of our corporate offices in Morristown, New Jersey, and ten regional offices, we distribute our products through approximately 1,500 authorized retail and wholesale brokers across the United States.
C&F has a strong culture developed around a decentralized model, enabling business units to drive innovation with their customers in mind. We are looking for a dynamic individual to lead Core IT and deliver centralized IT functions with a focus on security, availability, and customer satisfaction.
Core IT operates in a federated model providing infrastructure services to a centralized C&F corporate layer and multiple decentralized business divisions selling a wide variety of insurance products.
The Senior Vice President, Core IT, reporting into the COO, will serve as the enterprise leader responsible for designing and executing the strategy for all Core IT services across a hybrid on-prem / multi-cloud environment. This role will champion transparency, measurable outcomes, and a service oriented operating model aligned to the strategic needs of C&F and its divisions.
What you will do:
The SVP of Core IT will lead a large organization of Infrastructure professionals and will work very closely with multiple partners across C&F – including a tight knit collaboration with the CISO. The major areas of responsibility will be:
- Data Center Services – Primary & Secondary Data Centers, multi-cloud environments, and other services such as O365, patch management, and directory services
- Network Services – Enterprise network architecture, firewall management, Citrix virtual desktop infrastructure, database administration, and job scheduling & monitoring.
- Desktop Services – Service Desk, Employee Access Security, and Telecom/Collaboration
The SVP of Core IT will be responsible for ensuring Division Presidents and other senior level executives are up to date on the current state of our services – and will need to engage at a technical level with all levels of staff and management to be successful in this role. Additionally, the SVP will:
- Work closely with the division IT leads to understand their needs and ensure appropriate support that satisfies security and operational objectives
- Work closely with the CISO organization to ensure cyber security needs are fully addressed for the safety and security of C&F’s network and data
- Promote a continuous training culture to help the teams keep current with ITSM, AI, Cyber Security, and other skills as needed
- Develop and manage an appropriate budget; balancing cost optimization without compromising reliability - targeting meaningful reductions in total cost of ownership while improving service levels.
The SVP of Core IT will be responsible for several transformational objectives including:
- Defining, implementing, and continuously refining a transparent IT Service model based on ITIL/COBIT principles, with clearly articulated services, catalogues, and end-to-end ownership.
- Establishing and enforcing KPI’s and SLA’s to measure and monitor successful outcomes.
- Driving strategic modernization initiatives including hybrid cloud adoption, network/SD-WAN transformation, infrastructure AI/automation, edge computing readiness, and next-generation data center optimization for resilience, scalability, and sustainability.
- Ensuring robust disaster recovery, business continuity, and high-availability architecture in line with determined RTO’s and RPO’s.
What you will bring to C&F:
- Bachelor’s degree from an accredited school
- Minimum 15 years relevant work experience in IT Infrastructure including prior senior leadership experience
- Proven track record of transformational change: examples include leading major infrastructure modernizations, implementing mature ITSM frameworks with dramatic SLA improvements, and building a metric-driven organization.
- Strong command of IT Service Management principles with hands-on experience defining, measuring, and reporting on SLA and KPI frameworks that tie directly to business value.
- Experience with Cyber Security initiatives and prior collaboration with CISO organizations
- Experience in decentralized organizations is a plus
- Executive level communication skills
- Strong project management and organizational skills
- Expert ability to influence constituencies across internal functions, customers and partners
- Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple initiatives simultaneously and expeditiously
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $206,100 to a maximum of $302,300. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
