Job Description
We are currently recruiting for a
Team Lead Field Claims to join our edjuster team in
Ontario, Canada. This is a field role, offering a combination of work from home and travel within the specified region.
Responsibilities
- Support the management team and employees to ensure consistent completion of all claims in accordance with the Company’s productivity and performance standards.
- Assist Content Claims Specialists - Field in conducting and managing the inventory of complex claims (Public Adjuster, High Net Worth, Attorney Represented, Commercial) and organize resources to complete the inventory and subsequent valuation. When necessary, the Team Lead may be required to manage part of the complex claim, to mentor Level II CCS
- Provide mentoring and guidance to team members while conducting inventory and/or valuation on Level I to Level III type claims, as required. Be available to answer questions and provide suggestions on handling that adheres to performance standards.
- Complete/submit detailed work/time logs on a daily basis, for all claim-related and non claim related work.
- Maintain claim-related notes in exclaim, edjuster’s content clams platform, relating to claims handling tasks, included but not limited to providing information on incurred hours that exceed productivity standards, specific issues related to a claim, other pertinent notes when assisting or managing a claim; directly or indirectly.
- Consistently promote edjuster’s brand, image and reputation in a professional, consistent and positive manner.
The Team Lead will continue to handle claims either directly or indirectly and will also be required to:
- Assist in the completion of QA Reviews on the scheduled days.
- Assist in the completion of Weekly File reviews in coordination with Supervisor.
- As required, may assist in completing PEG/CFR Reviews
- Collaborate with the Field Supervisor and Training Manager to assist in training of new hires with claim handling procedures for both inventory and valuation.
- Assist in implementation of new projects/initiatives (e.g., Total Contents). in the Team Lead role it will be a requirement to maintain a reasonable pending.
- Provide catastrophe assistance as required, in conjunction with the Supervisor and Manager.
- Additional duties as requested by the Field Manager and Vice President of Operations.
TRAVEL
- Travel is a required integral part of the performance of your duties.
- Occasional overnight travel may be required, any business-related expenses would be reimbursed by edjuster.
- You currently own a reliable insured vehicle to perform your duties.
- You own a current valid driver’s license in good standing.
Qualifications
- Bachelor’s degree or an equivalent combination of education and experience.
- 6+ years of relevant work experience in the insurance claims industry, specifically with property and/or content claims, or 3 years in an edjuster role.
- Ability to manage claims independently without supervision.
- Be able to provide an adequate workspace, free of noise.
- Employee must provide their own high speed internet service.
- Company equipment including laptop will be provided. It is the employee’s responsibility to care for and maintain the equipment.
- Own vehicle and valid driver’s license.
- Criminal check required.
- Overnight travel required - Currently, overnight travel (out of region) is a regular occurrence. All extended travel costs (flights, rental cars, hotels, meals) will be handled by use of a corporate credit card.
- Excellent verbal and written communication skills.
- Good organizational and interpersonal skills.
- Ability to effectively lead, train and develop employees.
- Thorough knowledge of services being delivered by edjuster.
- In-depth knowledge of insurance coverages, policies and practices.
- Computer and technical skills.
https://www.edjuster.com/
About Us
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
