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The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
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This position will lead and oversee a team of training and change management professionals responsible for rolling out a mix of large scale transformational initiatives, smaller programs, and ongoing business as usual change across the US & Bermuda organization. This strategic role focuses on building and driving an organizational change strategy that aligns with Markel’s objectives, fostering a culture of adaptability and resilience. The Director is accountable for setting the vision, roadmap, and standards for change delivery, while enabling and guiding a team of change management practitioners to effectively execute at scale. This role partners closely with senior executives, cross divisional technology leaders, PMO, and business stakeholders to align change strategies with enterprise priorities and ensure the successful adoption of new processes, technologies, and behaviors across the organization.
Responsibilities & Impact (Portfolio + Team‑Led)
- Define and lead the enterprise change management portfolio, spanning transformational programs, mid‑scale initiatives, and business‑as‑usual change.
- Establish the vision, strategy, and roadmap for change management aligned to enterprise goals, technology strategy, and corporate priorities, with a strong focus on sustainable adoption.
- Lead, coach, and enable a team of change management practitioners, ensuring consistent, high‑quality delivery across initiatives.
- Apply a structured change management methodology across the portfolio, tailoring approaches based on scale, risk, and impact.
- Ensure standardization of change management processes, deliverables, and outputs across the organization.
- Guide the design and delivery of modern, effective training and communication strategies, leveraging a range of channels, tools, and existing teams.
- Partner closely with Corporate Communications to align messaging, timing, and audience strategies.
- Engage and influence governance bodies and stakeholder groups, including senior leaders, advisory groups, champions, super users, and end users.
- Provide guidance and support to technology and business leaders to strengthen change maturity and effective sponsorship.
- Oversee change programs for large initiatives, including impact and readiness assessments, persona analysis, communications, training, adoption strategies, and feedback management.
- Define, track, and report on change success metrics, adoption KPIs, and outcomes across the portfolio.
- Identify and proactively manage change‑related risks, including mitigation strategies to reduce resistance and change fatigue.
- Drive continuous improvement by incorporating lessons learned and post‑implementation assessments into future change approaches.
- Foster a culture of adaptability, resilience, and continuous learning across the organization.
- Ensure alignment and coordination of change activities across initiatives to minimize overlap, confusion, and disruption.
Qualifications
- 12+ years of experience in change management, organizational development, training/learning, or a related field.
- 5+ years of leadership experience, including managing teams and driving performance in change management initiatives.
- 12–18 years of experience within the insurance industry.
- Strong executive‑level communication, facilitation, and influencing skills.
- Expertise in change strategy, training enablement, and instructional design.
- Strong program and portfolio management skills, with the ability to oversee multiple initiatives through a team.
- High emotional intelligence and the ability to navigate complex organizational and stakeholder dynamics.
#LI-Hybrid
#LI-SY
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
