Job Description
We are seeking a leader for Chubb North America Claims to join our Westchester Casualty Claims team in Jersey City, NJ or Alpharetta, GA. This position will be responsible for developing and implementing effective and clear strategies designed to result in the best claim outcomes, highest quality work product and superior customer service. Specifically, this position will lead diverse Casualty teams with approximately sixty claim professionals that handle primary and excess Casualty claims from Chubb’s E&S business, Westchester, which serves large corporate, middle and small market segments and includes but is not limited to general liability, automobile liability, umbrella/excess, product recall, environmental, and other coverages.
The ideal candidate should possess the experience and qualifications for leading and managing a team of sophisticated claims professionals handling both frequency claims and complex Casualty exposures in a diverse operating environment, ensuring proper analysis of coverage, liability, damages and reserving according to best practices within stated authority limits. The SVP Westchester Casualty Claims leader will be responsible to identify, propose, and execute efficiency and automation efforts, as well as track and identify innovative trends to pilot and implement into the operations. This role also requires frequent interaction and involvement with senior management, insureds, brokers, and underwriters. This position reports to the Head of Westchester Claims.
Responsibilities
- Lead and manage the claims team delivering timely and excellent, technical and strategic claims results and superb customer service.
- Develop and execute strategies to create and maintain a dynamic and positive work environment and culture supporting professional growth and development.
- Generate optimal use of outside counsel, panel counsel and Chubb House Counsel ensuring proactive, high quality litigation management and excellent claims outcomes.
- Identify severity and systemic or portfolio exposures in a timely manner, escalating same through appropriate management hierarchy and reporting processes.
- Engage in continuous communication & collaboration with Claims, Underwriting & Actuarial groups identifying and analyzing Casualty claims activities and trends influencing financial results.
- Support and assist in product development and policy drafting as requested.
- Develop and maintain positive relationships with key Insureds, Brokers, Underwriters, MGAs, and Panel Counsel engaging in extensive communication and interaction with clients and brokers as well as participation in business development.
- Partner with HR and the Head of Westchester Claims to manage talent and succession planning.
- Track key claims innovation trends, identifying opportunities to pilot and scale appropriate technologies or methodologies to advance efficiency.
Qualifications
Candidates will need a minimum of 10-15 years of experience handling and managing Casualty claims, as well as:
- Ability to inspire and lead team, demonstrating best-in-class management skills and a track record of followership
- Track record of building and motivating high-performing teams
- Demonstrated ability to manage complex claims with significant exposures and drive operational improvements and meet aspirational budget and business metrics
- Excellent communication, interpersonal skills and a strong executive presence
- Collaborative mind-set and willingness to work with people outside immediate reporting hierarchy to improve processes and generate optimal departmental efficiency
- Ability to influence all levels of internal and external business partners and customers
- Strategic thinker with proven ability to develop and execute a strategic vision
- Ability to identify and use relevant data and metrics to manage all facets of the team performance & workflow
- Superior business acumen & knowledge about the insurance industry
- JD and/or experience practicing law is preferred
- Some travel is required
The pay range for the role is $184,000 to $276,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
