Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Claims Finance Administrator (Insurance)
Department
Claims Finance / Finance
Reporting To
Claims Finance Manager / Claims Finance Business Partner
Job Purpose
The Claims Finance Administrator supports the financial management of insurance claims by ensuring accurate processing, recording, and reporting of claim-related financial transactions. The role plays a key part in maintaining robust financial controls across claims payments, reserves, recoveries, and reinsurance, ensuring compliance with internal policies, delegated authorities, and regulatory requirements.
Key Responsibilities
Claims Financial Processing
- Process and validate claims payments, including indemnity, fees, and expense payments, in accordance with policy terms and delegated authority limits
- Ensure accurate posting of claims costs, reserves, and recoveries within claims and finance systems
- Monitor payment requests to ensure appropriate approvals, coverage checks, and documentation are in place
- Support the processing of salvage and subrogation recoveries
Reserving & Reconciliation
- Assist in the setup, maintenance, and review of claim reserves in line with reserving guidelines
- Reconcile claims transactions between claims systems, general ledger, and bordereaux (where applicable)
- Investigate and resolve discrepancies in claims balances, suspense accounts, and aged items
Reinsurance & Third Parties
- Support reinsurance recoveries, including excess of loss and quota share arrangements
- Assist with the preparation and review of reinsurance bordereaux and statements of account
- Liaise with brokers, reinsurers, TPAs, and third-party suppliers to resolve finance-related queries
Month-End & Reporting
- Support month-end and quarter-end close processes, including accruals, journals, and variance analysis
- Produce regular claims finance reports, such as paid vs reserved analysis, large loss tracking, and aged recoverables
- Provide financial data to support actuarial, underwriting, and management reporting
Controls, Audit & Compliance
- Ensure claims financial activity complies with internal controls, SOX (where applicable), and regulatory requirements (e.g. FCA / PRA)
- Assist with internal and external audits by providing supporting documentation and reconciliations
- Maintain accurate and auditable claims financial records
Process Improvement & Administration
- Maintain high-quality documentation and data within claims management systems
- Identify opportunities to improve claims finance processes, controls, and reporting
- Act as a key point of contact for finance-related queries from claims handlers and operational teams
Skills & Experience
Essential
- Experience in a claims finance, insurance operations, or financial administration role
- Strong numerical skills with high attention to detail and accuracy
- Experience working with claims management systems and financial ledgers
- Good knowledge of Microsoft Excel, including basic reconciliations and data analysis
- Ability to work effectively in a regulated and deadline-driven environment
Desirable
- Experience in general insurance, London Market, or commercial insurance
- Understanding of claims reserving, reinsurance structures, and recoveries
- Exposure to actuarial or underwriting data and reporting
Qualifications
- AAT qualification or working towards a professional finance qualification (ACCA, CIMA, or equivalent) desirable
- GCSEs (or equivalent) including Maths and English
Personal Attributes
- Detail-oriented, organised, and methodical
- Strong communication skills with confidence to challenge and escalate where appropriate
- Ability to work collaboratively across claims, finance, underwriting, and actuarial teams
- High standards of integrity and confidentiality
Working Arrangements
- Hybrid or office-based working
- Flexibility required during month-end, quarter-end, and year-end close processes
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
