Responsibilities:
- Working on site with intermediary/customers, undertaking end-to-end handling of straight forward cases for the allocated portfolio to deliver the agreed joint business development plans in line with the Company’s overall trading strategy.
- Make effective on site decisions, within delegated authority, for allocated intermediaries so that work is completed efficiently.
- Working with the Cyber Underwriting Manager, and the underwriting team, develop strong relationships with allocated intermediaries, balancing intermediary needs with the Company’s trading objectives in a way that will deliver profitable and balanced training growth.
- Plan and process own work so that the relevant part of the team’s workload is handled efficiently and effectively.
- Make a positive input into the team’s effectiveness, suggesting ways in which work systems and processes can be amended and improved.
- Respond to and take ownership of customer enquiries and allocated mail.
- Identify, define and close business opportunities, seeking the input of other members of staff.
- Act as a reference point on all issues for the allocated intermediary/customer referring complex issues where necessary, so that a high level of customer service is delivered.
- Ensure open communication and collaboration across all lines of business and the sales and development function.
- Undertake other duties as directed within the level of the job function.
- Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
- Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
- Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk.
Knowledge and Skills
- Build and maintain strong internal relationships with other team members, the Claims Department, the Syndicate and the Leadership team.
- Build and maintain strong external relationships with a range of contacts within the allocated intermediaries and customers.
- Appropriate level of underwriting knowledge.
- Ability to interpret and effectively use management information.
- Ability and willingness to learn and understand established systems and processes.
- Good interpersonal and communication skills.
- Passionate about excellent customer service .
- Ability to prioritise own work and manage workload.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
