Billing and Network Administrator (6 month FTE)
Portsmouth
Monday to Friday
About Charles Taylor Assistance
Charles Taylor Assistance is the partner of choice to some of the UK's most renowned travel insurance brands and one of the leading global providers of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.
Our Medical Assistance team members are based in Cosham, Portsmouth and Majorca. The team handles medical assistance claims when a customer who is handling an adverse health-related incident abroad, needs to initiate the provisions of their insurance policy. Cases can range from very simple health issues to very complex issues or death of the insured, involving air ambulances and repatriations. Trained case managers work alongside a team of doctors, nurses and other clinicians to ensure that patient-centric care is provided.
The Role:
This role provides specialist support to Charles Taylor Assistance medical operations, helping the wider assistance teams deliver high-quality medical emergency services. Responsibilities include creating new cases for insured policyholders, auditing and negotiating invoice settlements, and delivering efficient administrative support, while maintaining exceptional levels of customer service at all times.
Key Responsibilities
- Deliver excellent service while acting as a positive ambassador for the company
- Manage outpatient assistance cases, including assessment, allocation, and reserve setting
- Handle incoming calls from providers, agents, and patients where appropriate
- Audit, assess, negotiate, and process foreign medical bills and supplier invoices
- Apply network discounts and ensure accurate payment processing and claims handling
- Maintain workflows, databases, and provider records to ensure data accuracy and compliance
- Conduct research using internal systems and external organisations to support operations
- Identify and develop relationships with new global medical and assistance providers
- Provide operational support and expert guidance on network providers and billing processes
- Escalate concerns, investigate provider issues, and recommend appropriate actions
- Support continuous improvement initiatives to enhance efficiency and productivity
- Assist with training and onboarding of new team members when required
- Undertake additional administrative and operational duties to support business needs
Required Skills
- Excellent education standard with strong geographical and cultural awareness
- Flexible, proactive, and self-motivated approach to work
- Strong written and verbal communication skills, with excellent spoken and written English
- Able to work independently and collaboratively within a team
- Highly organised, able to multitask, prioritise workloads, and work under pressure
- Confident using Microsoft Office applications
- Solutions-focused with the ability to think creatively and adapt quickly
- Committed to delivering exceptional customer service and continuous improvement
- Able to build strong relationships with colleagues, suppliers, and international providers
- Confident communicating professionally with clients and stakeholders
- Additional language skills are desirable
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
INTEGRITY: We do the right thing
COLLABORATION: We are one
AGILITY: We learn, evolve, and adapt
CARE: We are compassionate and human
ACCOUNTABILITY: We take ownership
To apply to this position, you must live and be eligible to work in the United Kingdom.
IMPORTANT
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback, and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
