Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Position – Senior Commercial Account Handler
Location – Newcastle Upon Tyne
Salary – Negotiable plus benefits
Overview
We are currently looking for a Senior Commercial Account Handler / Broking Manager to join our professional and welcoming team in Newcastle Upon Tyne.
We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients.
You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career.
Working alongside like minded and experienced insurance brokers this is a long term opportunity with a ‘forever company’ that will provide career progression and security.
Day to day
Working alongside Account Executives to retain and generate new business, in line with or in excess of, company targets
Obtaining new business/renewal terms, negotiating and closing with Insurers Create documents for new customers, along with any mid-term adjustments and renewals information too.
Ensure all customer details are recorded accurately and entered onto system in a timely fashion
Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs.
Attending customer meetings and preparing meeting minutes
Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards
Manage all day-to-day queries, renewals, amendments and mid-term adjustments
Build and maintain relationships with customers, prospects, teams and insurers to provide best in class service and drive growth
Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team
Mentoring less experienced colleagues to develop and rive high standards
Opportunities to provide training sessions to junior team members in conjunction with training team
Maintaining day to day Compliance procedures for FCA Regulation Maintain a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients Incoming and outbound call handing - new and existing customers
What’s on offer
- A negotiable basic salary + all the normal benefits (25 days holiday + Bank Holidays, Pension, Death in Service etc.)
- Access to both Flexible benefits and our annual share save scheme (15% discount on BRO shares (post probation).
- Full support for your professional development (including fully funded qualifications)
Your Experience
Commercial Insurance Broking experience
Managerial/Team Leadership skills desirable
Negotiation skills Effective communication - both written and verbal
Ability to work alone and as part of a team
High attention to detail
Form and develop strong insurer and client relationships
High level customer service skills
Time management and organisational skills
Analytical and problem solving skills
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.