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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
The BenAdmin Coordinator implements clients/groups as well as brokers into CRC Benefits via BenAdmin systems. This role will provide comprehensive assistance with internal sales teams and external clients over insurance systems, automating group implementation and enrollment.
This is a remote role; however, qualified candidates must be able to work 8am-5pm central time hours Monday-Friday. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.
At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.
Required Responsibilities:
- Actively engages with Benefits Administration system to complete new and renewing account installation including the set-up of group demographics, benefits plans/rates, employee census data and integrations.
- Provides assistance to internal and external clients with basic BenAdmin Q&A, reports, troubleshooting and data questions.
- Consistently achieves or exceeds established SLA expectations on individual performance.
- Utilizes all tools and formats in the day-to-day management of case workload.
- Ensures all data is current and accurate.
- Builds strong partnerships with technical and service teams to enhance learnings, triage issues and Q&A’s.
- Actively participate and attend meetings/trainings and apply gained knowledge to day-to-day processes.
- Other duties as assigned by manager.
- Ability to work occasionally longer hours/weekends during peak business periods.
- Ensures all imposed deadlines are met.
- Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs.
Required Qualifications:
- HS Diploma or GED equivalent (required)
- Health insurance or general agency experience (preferred)
- Has demonstrated experience in a client facing role (preferred)
- Experience with Microsoft office products including Word, Excel and Outlook as well as web browsers
- Working knowledge or BenAdmin systems preferred
- Strong written and verbal communication skills
- Ability to work with others on projects
- Communicate effectively with all levels of internal and external personnel - verbally, in writing, and video meetings/calls
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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