Job Description
Nous recrutons actuellement un(e) Expert(e) en sinistres Bureau 2 afin de se joindre à notre équipe en télétravail dans la région de l’Atlantique, au Canada.
La personne retenue sera responsable d’enquêter, d’évaluer, de négocier et de régler des réclamations par téléphone.
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We are currently hiring a Desk Adjuster 2 to join our team remotley in Atlantic, Canada. The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. The candidate will settle losses within delegated authority or reporting to clients while also directing field adjusters on a task basis.
Responsibilities
- Enquête, collecte et analyse des informations relatives aux réclamations
- Entrevues téléphoniques avec les réclamants et les témoins
- Évaluation de la couverture, de la responsabilité et du montant des dommages
- Négociation, règlement et finalisation des réclamations
- Saisie, suivi et présentation précis des dossiers
- Maintien de dossiers exacts concernant la facturation, le temps et les dépenses
- Collaboration avec le gestionnaire afin de maintenir de bonnes relations avec les clients
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- Investigation, collection, and analysis of claims information
- Telephone interviewing claimants and witnesses
- Evaluates coverage, liability and quantum
- Negotiates, settles, finalizes claims
- Accurate recording, reporting and presentation of file
- Maintenance of accurate billing, and time and expense record
- Work with manager to maintain client relations
Qualifications
- Minimum de 3 à 5 ans d’expérience fonctionnelle et technique dans un environnement d’assurance
- Maîtrise professionnelle complète du français et de l’anglais
- Formation postsecondaire dans un domaine lié à l’assurance (un atout)
- En voie d’obtenir la désignation PAA/CIP
- Détenir un permis probatoire ou être en voie de l’obtenir
- Connaissance dans le traitement des réclamations automobiles, responsabilité civile, personnelles et commerciales
- Excellentes compétences en organisation, communication et rédaction
- Capacité à travailler de façon autonome et efficace, avec une forte motivation et d’excellentes aptitudes en résolution de problèmes
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- At least 3-5 years of functional/technical experience in an insurance environment
- Full professional bilingual proficiency in French and English
- Post-secondary education in an insurance related field is an asset
- Working towards CIP Designation
- Has a Probationary License or is working towards one
- Knowledge in handling auto, casualty, personal, and commercial claims
- Organized and strong communication/writing skills
- Ability to work independently and efficiently, demonstrating self-motivation and strong problem-solving skills.
About Us
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
