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The Senior Director, Construction Casualty Claims is a senior leadership role at Markel responsible for shaping strategy and delivering best-in-class outcomes across a complex portfolio of construction claims. This leader oversees a team of claims managers and examiners, driving disciplined reserving, consistent claim quality, and proactive resolution strategies across bodily injury, property damage, and construction defect exposures.
At Markel, this role goes beyond traditional claims oversight—serving as a trusted business partner to Underwriting, Actuarial, and senior leadership to influence portfolio performance, inform risk selection, and optimize long-term results. The Senior Director is empowered to make loss decisions, guide complex coverage strategies, and translate organizational priorities into actionable outcomes across teams.
Distinctively, this position operates within Markel’s highly collaborative culture, offering greater visibility, decision-making authority, and cross-functional influence than is typical in larger, more hierarchical organizations. The role blends deep technical expertise in construction claims with strong people leadership, enabling the development of high-performing teams while advancing a culture of accountability, continuous improvement, and customer-centricity.
Key Responsibilities
- Provide strategic oversight and direction on construction casualty claims, including coverage analysis, reserving, and resolution strategy
- Identify and escalate significant exposure trends and individual claims to senior leadership and key business partners
- Lead, develop, and evaluate a team of claims managers and examiners, fostering a high-performance, accountable culture
- Approve reserves and settlements beyond delegated authority and recommend material reserve changes to senior leadership
- Partner cross-functionally with Underwriting, Product, and Actuarial to influence portfolio performance and risk outcomes
- Ensure adherence to regulatory requirements; Fair Claims Practices, and internal Claims Quality Performance objectives while driving consistency and best practices
- Strengthen relationships with customers, brokers, and internal stakeholders to support service excellence and business objectives
- Support operational management, including reporting, budgeting, expense management, and resource planning
- Contribute to claims leadership strategy discussions, continuous improvement initiatives, and special projects
- Travel as needed to support team engagement, business initiatives, and industry presence- 25%
Education/ Licensure
- Bachelor’s degree required
- Active claims adjuster license (or ability to obtain) required
Experience
- 10+ years of construction casualty claims experience, including bodily injury, property damage, and construction defect
- Proven leadership experience managing managers or leading complex claims teams
- Demonstrated expertise handling large-loss, high-severity claims and making strategic coverage and reserving decisions
Skills & Capabilities
- Strong technical expertise in construction claims and complex coverage analysis
- Effective leadership and talent development capabilities, with a focus on building high-performing teams
- Strategic thinker with strong analytical and problem-solving skills
- Excellent communication and executive presence, with the ability to influence senior stakeholders
- Strong organizational and operational management skills, including reporting and resource planning
- Customer-focused, collaborative approach with the ability to build trusted relationships across the organization
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Continuous improvement mindset with a focus on driving quality, efficiency, and innovation
#LI-MD
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Pay information:
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure,demonstratedcompetencies, geographic location, and other factors. The national average salary range for the Senior Director, Claimsis $158,720 - $218,240 with 55% incentive.
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
