Process Standards Specialist• Support the development and maintenance of NFU Mutual’s process design methodology. • Promote process excellence, governance, and high‑quality documentation across the organisation. • Hybrid working: up to 80% homeworking and 20% in one of our regional offices based in Stratford-upon-Avon, Glasgow, York or Bristol.About the roleThis is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving CS Strategy, Change and Risk team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth.As a Process Standards Specialist, you’ll play a key role in supporting the Process Standards Manager and the wider Process Centre of Excellence (PCoE). Your work will help ensure NFU Mutual maintains a consistent, compliant and customer‑centric approach to process design. You’ll help maintain and update the centralised process design methodology, ensuring that documentation reflects best practice, regulatory requirements and business needs. You’ll promote core process principles such as scalability, consistency and customer‑centricity across process documentation and business initiatives — supporting standardisation and an improved user experience.You’ll also coordinate documentation for governance forums, including CoE Steering Committees, ensuring materials are clear, high‑quality, accurate and security‑compliant. As part of your role, you’ll support the administration and maintenance of design tooling, provide user guidance, and help keep key CoE assets — such as the Playbook, GI Process Catalogue, taxonomy, naming conventions and version control — up to date and accessible.Working closely with colleagues across the organisation, you’ll help promote process standards, support the development of training materials, maintain communication channels and monitor industry trends to support innovation, emerging methodologies and best practice. You may also contribute to integration standards across platforms and support one‑off projects aligned to business needs.About youYou’re process‑minded, detail‑focused and passionate about creating clear, practical documentation that supports consistent ways of working. You enjoy helping others understand process methodology and take pride in producing clear, consistent materials that support strong governance.You bring:- Experience in business administration or process documentation. - Proficiency in process modelling tools. - An understanding of governance, control, review cycles and quality checks. - A structured, detail‑focused approach to documentation. - Strong communication and stakeholder engagement and confident questioning skills. - An organised, resilient and self‑managed approach to work; able to work both independently and as part of a collaborative team. - A practical continuous improvement mindset. - A proactive interest in emerging methodologies, tools and trends in process design. - A degree in Business Operations or a related field is desirable, as is a certification in Lean Six Sigma, BPMN, business analysis, quality or audit. - Experience in insurance, financial services or another regulated environment is desirable. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: • Salary up to £35,000 dependent on experience• Annual bonus (up to 10% of salary) • Contributory pension scheme, up to 20%, including your 8% contribution• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme• A Family Friendly policy that helps you balance your work and family responsibilities• Access to savings at High Street brands, travel and supermarkets• £20 contribution to a monthly gym membership – subject to T&Cs• Health and wellbeing plan - cashback for dentist, opticians, physio and more• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance• Employee Volunteering - volunteer in the community for one day each year• Unlimited access to Refer a Friend £500 bonus scheme• Life Assurance cover of 4 x salary• Employee discounts of 15% on a range of NFU Mutual insurance policies. • Salary sacrifice employee car scheme - subject to eligibilityWorking at NFU MutualWe’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
